Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TaNae Irby

Tacoma,WA

Summary

Dynamic professional with a proven track record at MultiCare, adept in HIPAA compliance and patient coordination. Leveraged expertise in surgery scheduling and insurance verification to enhance patient care and department efficiency. Demonstrates exceptional communication and teamwork, significantly improving care coordination and patient outcomes.

Overview

8
8
years of professional experience

Work History

Surgery Scheduling Coordinator

MultiCare
08.2023 - Current
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
  • Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
  • Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
  • Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
  • Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
  • Provided compassionate support for patients and families throughout the surgery scheduling process.
  • Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
  • Verified insurance coverage and obtained pre-authorizations.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Coordinated with facilities to set up surgeries for 7 different specialty clinics such as Pediatrics ENT, Pediatrics Ophthalmology, Pediatrics Orthopedics, & Pediatrics Med Surgery.

Service Manager/General Manager of Food Service

Texas Roadhouse
08.2020 - 08.2022
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Trained and supervised team of service staff members to meet business goals around 45 to 60 team member.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities every 3 months.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Developed testing material for 45-60 staff to make sure employees were knowledgeable about the products they were serving and making.

Shift Lead

Trapper's Sushi
08.2019 - 08.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Shift Leader

54th Street Grill & Bar
10.2013 - 08.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Bachelor’s Social Service/ Minor Psychology - Social Service

Central Washington University
Ellensburg, WA

AA-DTA/Certificate In Social Service/Mental Health - Social Services

Pierce College
Puyallup, WA
05.2018

Skills

  • HIPAA compliance
  • Patient coordination
  • Insurance verification
  • Procedure scheduling
  • Surgical care
  • Calendar management
  • Following up with patients
  • Office administration
  • Verifying insurance
  • Data entry proficiency
  • Updating charts
  • Schedule coordination
  • Payment collection
  • EHR systems expertise
  • EMR updating
  • Customer service
  • Scheduling expertise
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Adaptable and flexible
  • Multitasking Abilities
  • Collaboration and teamwork
  • Active listening
  • Team collaboration
  • Organizational skills
  • Critical thinking
  • Epic System Experience

Accomplishments

Q1 and Q2 I received the Poppies Reward: Recognizes non-nursing members of the patient care team (i.e. patient care assistant, respiratory therapist, environmental services, physical therapist, social worker, etc.). It takes an amazing and diverse healthcare team to provide excellent care and a great patient experience.

Timeline

Surgery Scheduling Coordinator

MultiCare
08.2023 - Current

Service Manager/General Manager of Food Service

Texas Roadhouse
08.2020 - 08.2022

Shift Lead

Trapper's Sushi
08.2019 - 08.2020

Shift Leader

54th Street Grill & Bar
10.2013 - 08.2016

Bachelor’s Social Service/ Minor Psychology - Social Service

Central Washington University

AA-DTA/Certificate In Social Service/Mental Health - Social Services

Pierce College

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TaNae Irby