Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Tanaija Barnes

Harrisburg,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on additional responsibilities to drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Select Medical
08.2022 - Current
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Resolved billing inquiries and disputes in timely fashion.
  • Developed and implemented customer service policies and procedures.
  • Managed over 50 customer calls per day
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Processed affidavit requests for law firms

Cashier

Panera Bread
06.2020 - 04.2022
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Stocked, tagged and displayed merchandise as required
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Welcomed customers and helped determine their needs
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Cashier

Wendy's
10.2019 - 03.2021
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
  • Completed milkshakes and ice cream desserts for customers
  • Kept kitchen, counter and dining areas cleaned and sanitized
  • Kept drawer balanced by accurately processing cash, credit and debit payments
  • Filled out daily shift log to record amount of food prepared, used and leftover
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line
  • Prepared salads, soups and sandwiches for customers
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Food Service Worker

FOOD & BEVERAGE PERSONNEL, HERSHEY PARK
06.2018 - 08.2020
  • Kept kitchen, counter and dining areas cleaned and sanitized
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
  • Kept drawer balanced by accurately processing cash, credit and debit payments
  • Prepared salads, soups and sandwiches for customers
  • Accurately operated cash register to process customer payments
  • Completed milkshakes and ice cream desserts for customers
  • Prepared recipe ingredients by washing, peeling, cutting and measuring
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

Diploma earned - Technology Education

SciTech Harrisburg High College
Harrisburg, PA
06.2022

Skills

  • Microsoft Excel
  • Microsoft Word
  • Typing proficiency
  • Written and Oral Communications

Timeline

Customer Service Representative

Select Medical
08.2022 - Current

Cashier

Panera Bread
06.2020 - 04.2022

Cashier

Wendy's
10.2019 - 03.2021

Food Service Worker

FOOD & BEVERAGE PERSONNEL, HERSHEY PARK
06.2018 - 08.2020

Diploma earned - Technology Education

SciTech Harrisburg High College

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Tanaija Barnes