Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tanaija Lee

Customer Service Representative
Durham,NC

Summary

Resourceful customer representative able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

4
4
years of professional experience

Work History

Picker & Packer

Amazon
Garner, NC
02.2021 - 04.2022
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Removed items from shelves or storage bins and scanned tags.

Customer Service Representative

CMA's Williamsburg Ford
, VA
01.2019 - 02.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Customer Service Representative

Alorica
03.2020 - 12.2020
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cross-trained and provided back up for customer service managers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Master of Arts -

North Carolina Central University
Durham, NC
05.2024

High School Diploma -

Hertford County High School
Ahoskie, NC
06.2020

Skills

  • Staging and Sorting
  • Container Building and Sealing
  • Shipment Inspection
  • Defective Materials Processing
  • Sales Representative
  • Teamwork
  • High energy attitude
  • Speed
  • Problem Solving

Timeline

Picker & Packer

Amazon
02.2021 - 04.2022

Customer Service Representative

Alorica
03.2020 - 12.2020

Customer Service Representative

CMA's Williamsburg Ford
01.2019 - 02.2021

Master of Arts -

North Carolina Central University

High School Diploma -

Hertford County High School

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Tanaija LeeCustomer Service Representative