Tanaisha Hines
Washington
Summary
Experienced concierge with a strong record in maintaining secure environments and responding effectively to security incidents. Skilled in managing access control, conducting thorough security patrols, and efficiently handling emergencies. Possesses excellent communication and problem-solving skills for effective issue resolution. Committed to the safety and well-being of all individuals within the premises.
Overview
6
6
years of professional experience
Work History
Sanitation Worker
DC Department of Public Works
12.2024 - Current
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Exceeded performance metrics for efficiency in completing assigned routes or work orders within specified timeframes.
Security Concierge
Security Assurance Management
08.2022 - 12.2024
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
- Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.
- Served as the first point of contact for residents during off-hours, providing assistance and addressing concerns in a timely manner.
- Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries promptly.
Event Security Guard
CSC Security
12.2018 - 08.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Guided guests around the building and addressed accessibility inquiries.
- Adhered to site-specific procedures while performing security duties.
- Strengthened facility security by enforcing ID verification and visitor policies.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
High School Diploma -
Ballou Stay HS
Washington, DCSkills
- Access Control Systems Management
- CCTV Monitoring
- Incident Reporting
- Conflict De-Escalation
- Front Desk Operations
- Professional Communication
- Data Entry
Timeline
Sanitation Worker
DC Department of Public Works
12.2024 - Current
Security Concierge
Security Assurance Management
08.2022 - 12.2024
Event Security Guard
CSC Security
12.2018 - 08.2022
High School Diploma -
Ballou Stay HS
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