Summary
Overview
Work History
Education
Skills
Timeline
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Tanaja Ducre

Bay St. Louis,MS

Summary

Experienced Shift Manager boosting sales through strategic planning and relationship building. Skilled in adaptability and maintaining high service standards, demonstrating a strong work ethic and customer service also effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. As a former team member, I can adapt and follow the lead of my supervisors to ensure a smooth running shift. I tend to go above and beyond, leaving a lasting impression on others. Aiming to leverage my abilities to successfully fill the Retail/Sales Associate role at your company.

Overview

4
4
years of professional experience

Work History

Shift Manager

Taco Bell
09.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Sales Associate

Walmart
01.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Front of House Employee

Chic-Fil-A
09.2020 - 12.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced guests' satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.

Education

Northshore High School
Slidell, LA
05.2022

Skills

  • Decision-Making
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Relationship Building
  • Team Development
  • Customer service focus
  • Employee Training
  • Strong Work Ethic
  • Customer Service
  • Resolving Complaints
  • Adaptability and Flexibility

Timeline

Shift Manager

Taco Bell
09.2023 - Current

Sales Associate

Walmart
01.2023 - 09.2023

Front of House Employee

Chic-Fil-A
09.2020 - 12.2022

Northshore High School

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Tanaja Ducre