Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tanaja Wilson

Covington,Georgia

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Remote industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Amazon
08.2023 - 03.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and an company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Outbound Call Center Agent

Conduent
05.2021 - 08.2023
  • Utilized sales techniques to build customer interest and close sales.
  • Implemented feedback from supervisors to continually improve call quality and overall performance.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Education

High School Diploma -

Morgan County High School
Madison, GA
05.2022

Skills

  • Teamwork and Collaboration
  • Service Upselling
  • Travel Planning
  • Relationship Building
  • Complaint resolution
  • Shipping and Logistics
  • Software Installation
  • Remote Desktop Support
  • Programming
  • Data Entry

References

Jennifer Cofield - Students First

human Resources Manager Manager

1(404)426-2758

jennifer.cofield@morgan.k12.ga.us

Timeline

Customer Service Representative

Amazon
08.2023 - 03.2024

Outbound Call Center Agent

Conduent
05.2021 - 08.2023

High School Diploma -

Morgan County High School
Tanaja Wilson