Summary
Overview
Work History
Education
Skills
Helping the elderly on weekends, Hiking, Fishing, Reading, and spending time with family members.
Timeline
AdministrativeAssistant

Tanaje Neal

customer service
Douglasville,GA

Summary

Seasoned Customer Experience Associate with a proven track record at Conduent Call Center, adept in CRM software and excelling in client advocacy. Demonstrates a unique ability to understand customer needs, enhancing satisfaction and loyalty through effective problem resolution and teamwork. Achieved significant improvements in customer service delivery, contributing to a positive and professional customer environment.

Overview

5
5
years of professional experience

Work History

CUSTONER EXPERIENCE ASSOCIATE

Conduent Call Center
08.2021 - Current
  • Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
  • Reached members needs to receive the best and affordable insurance.
  • Asked customers questions to determine, verify and solve common problems.
  • Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
  • Streamlined communication with clients for improved understanding of their needs and preferences.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Utilized CRM software to maintain detailed records of customer interactions for future reference and analysis.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.

Clerk

QuikTrip
11.2020 - 08.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Produced high-quality communications for internal and external use

Customer Service Representative

AT&T
08.2020 - 11.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Cashier

Wendys
05.2020 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Value Village
04.2019 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.

Education

No Degree - Radiologic Technology

West Georgia Technical College
Douglasville, GA
05.2026

High School Diploma -

New Manchester High School
Douglasville, GA
05.2018

Skills

  • CRM Software
  • Computer Skills
  • Request management
  • Client Advocacy
  • Remote Office Availability
  • Customer Service
  • Understanding Customer Needs
  • Sales and Upselling
  • Customer Data Confidentiality
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Problem Resolution
  • Product and service knowledge

Helping the elderly on weekends, Hiking, Fishing, Reading, and spending time with family members.

My church requested members to assist with nursing homes in our area on sundays due to low staffings for free! Hiking is a calm and settling feeling to release stress and connect with nature. I've been fishing for years, I myself think it is one of the best stress relievers. Reading builds a lot of character and skills in communication! I enjoy reading about romance. Lastly, family is a huge thing to me. I have 2 beautiful baby boys and a fiance. We take our free time and do as much as we can for amazing and beautiful memories! 

Timeline

CUSTONER EXPERIENCE ASSOCIATE

Conduent Call Center
08.2021 - Current

Clerk

QuikTrip
11.2020 - 08.2021

Customer Service Representative

AT&T
08.2020 - 11.2020

Cashier

Wendys
05.2020 - 08.2020

Cashier

Value Village
04.2019 - 07.2019

No Degree - Radiologic Technology

West Georgia Technical College

High School Diploma -

New Manchester High School

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Tanaje Nealcustomer service