Tanaka Chivasa
Harare
Summary
Results-driven Business Support professional with three years of experience in merchant support, technical troubleshooting, and POS system administration in banking and agriculture. Expertise in user account management and system issue resolution, prioritizing efficiency and customer satisfaction. Certified in CompTIA A+ and Security+, and currently pursuing Network+ and Blue Team Level 1. Holds a degree in Business Management and Entrepreneurship, combining technical and strategic insights. Seeking to leverage analytical skills and technical expertise in a dynamic role, with a focus on cybersecurity and cloud security.
Overview
7
7
years of professional experience
Work History
Business Support Officer
CBZ Agro-Yield
11.2021 - Current
- Tracking and escalating unresolved level one queries on JIRA service management
- Resolving merchant support queries
- Deploying POS devices to stakeholders
- TCP/IP configuration of POS devices
- Training merchants on operation of POS devices and assisting with the redemption process
- Creation and monitoring of merchant accounts on CMS
- Assigning depots with virtual warehouse Identification numbers and assign user roles to merchants
- Software troubleshooting
- Analyzing and managing customer data on CRM software
- Card replacement and pin reset
Data Capturer
CBZ Agro-yield
11.2021 - 04.2022
- Entered data into onboarding software
- Verified accuracy of data entered.
- Validated source documents against inputted data to detect any discrepancies.
- Assisted in data analyses and preparation of charts, graphs and reports.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
Sales & Marketing Intern
Baztech Incorporated
01.2018 - 12.2018
- Compiled data on customer demographics, preferences, needs, and buying habits.
- Provided support in implementing digital marketing strategies across multiple channels.
- Created proposals for service and product strategies based on marketing data.
Education
Blue Team Level 1 -
Security Blue Team
04-2025
ITIL 4 Foundation -
11.2024
CompTIA Security+ certificate -
CompTIA
09-2024
CompTIA A+ certificate -
CompTIA
05-2024
BSc Honors degree - Business Management& Entrepreneurship
12.2019
Skills
- TCP/IP configuration
- Advanced AI Prompting Techniques
- Hardware configuration
- Virtualization
- Service Desk
- Technical Support
- POS terminal support
- Cybersecurity
- System Backup and Recovery
- Systems Administration
- Critical Thinking
- Strategic Idea Generation
- Communication
- Problem Solving
- Team work
- Strong analytical skills
Accomplishments
Led a collaborative effort as part of a six-member projects team, orchestrating the successful development of a robust loan management system tailored for CBZ Agroyield. Notably our team exceeded expectations by delivering the project well in advance of the stipulated deadline, outpacing the initial schedule by an impressive 20 days. Additionally, I actively participated in User Acceptance Testing (UAT) procedures, working in tandem with software developers and system administrators from various departments to ensure seamless integration and functionality across the board.
References
- Tinashe Zenda, Old Mutual ZW, Product Owner, 263773041122
- Caroline Chirima, Baztech Incorporated, Managing Director, 263772320727
- Nigel Jongwe, CBZ Agro-Yield, Business Support, 263782480938
Timeline
Data Capturer
CBZ Agro-yield
11.2021 - 04.2022
Business Support Officer
CBZ Agro-Yield
11.2021 - Current
Sales & Marketing Intern
Baztech Incorporated
01.2018 - 12.2018
Blue Team Level 1 -
Security Blue Team
ITIL 4 Foundation -
CompTIA Security+ certificate -
CompTIA
CompTIA A+ certificate -
CompTIA
BSc Honors degree - Business Management& Entrepreneurship
Similar Profiles
MOREBLESSING MABIKAMOREBLESSING MABIKA
Senior ATM & POS Engineer at CBZ BankSenior ATM & POS Engineer at CBZ Bank
Zachary FranklinZachary Franklin
Financial Services Advisor at Yield Solutions GroupFinancial Services Advisor at Yield Solutions Group
Andrew MukwashuAndrew Mukwashu
Team Leader and Quality Assurance Manager-Audit at CBZ Holdings LimitedTeam Leader and Quality Assurance Manager-Audit at CBZ Holdings Limited