Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Tanaya Florida

New Orleans,LA

Summary

Motivated and dependable professional with hands-on experience in hotel front desk operations, team supervision, and restaurant service. Proven track record of providing excellent customer service, resolving issues efficiently, and supporting smooth day-to-day operations across multiple roles including Front Desk Supervisor, Server, Cashier, and Breakfast Attendant. Known for a strong work ethic, adaptability, and a commitment to delivering high standards in both hospitality and food service environments.

Overview

3
3
years of professional experience

Work History

Front Office Supervisor

LaQuinta New Orleans Downtown
01.2025 - Current
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Supervised front desk operations and filled in as needed during peak times.
  • Resolved guest complaints professionally and escalated when necessary.
  • Created and managed staff schedules for efficient coverage.
  • Handled chargebacks, payment disputes, and administrative tasks.
  • Coordinated with other departments to ensure seamless guest experiences.


Front Desk Agent

LaQuinta New Orleans Downtown
08.2024 - 12.2024
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Collected room deposits, fees, and payments.
  • Managed guest check-ins and check-outs efficiently and warmly.
  • Handled reservations, cancellations, and modifications accurately.
  • Provided guests with detailed information about hotel amenities and services.
  • Answered phone calls and responded to guest inquiries promptly and professionally.
  • Communicated with housekeeping, maintenance, and other departments to fulfill guest needs.

Staff Member

LeRoux On The Lake
09.2023 - 12.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Packaged takeout orders and assisted with phone orders when needed.
  • Managed cash, credit, and split payments, ensuring accurate end-of-shift balancing.
  • Handled guest concerns or complaints professionally and efficiently.

Breakfast Attendant

LaQuinta New Orleans Downtown
01.2024 - 08.2024
  • Prepared and replenished breakfast buffet items to ensure freshness and availability.
  • Maintained cleanliness and organization of the breakfast area.
  • Assisted guests with breakfast service needs and inquiries, providing friendly and attentive service.
  • Followed health and safety guidelines to ensure a sanitary food environment.
  • Collaborated with kitchen and housekeeping teams to maintain smooth operations.

Crew Member

Burger King
05.2022 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Livingston Collegiate Academy
New Orleans

Skills

  • Guest Services & Front Desk Operations
  • Staff Scheduling & Supervision
  • Complaint Resolution & Conflict Management
  • Chargebacks & Payment Disputes
  • Reservation & Hospitality Software (Opera)
  • Administrative Support
  • Communication & Team Coordination
  • Food Service & Sanitation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Office Supervisor

LaQuinta New Orleans Downtown
01.2025 - Current

Front Desk Agent

LaQuinta New Orleans Downtown
08.2024 - 12.2024

Breakfast Attendant

LaQuinta New Orleans Downtown
01.2024 - 08.2024

Staff Member

LeRoux On The Lake
09.2023 - 12.2024

Crew Member

Burger King
05.2022 - 09.2023

High School Diploma -

Livingston Collegiate Academy

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