Patience Ntui
Summary
Friendly and detail-oriented hospitality professional with over 3 years of experience in front desk operations and guest services. Proven ability to lead teams, resolve guest concerns with empathy, and ensure seamless hotel operations. Adept at using hotel management systems, coordinating with cross-functional teams, and creating memorable guest experiences. Fluent in English and French, with beginner Chinese proficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
The Lodge at Bryce Canyon
10.2023 - Current
- Lead front desk team to deliver exceptional guest service and maintain high operational standards.
- Train and mentor new staff, ensuring adherence to hospitality protocols and brand standards.
- Resolve escalated guest issues with professionalism and efficiency.
- Oversee daily check-in/check-out processes, room assignments, and billing accuracy.
- Monitor reservation systems, and daily reports.
- Collaborate with housekeeping and maintenance to meet guest needs promptly.
Receptionist (Front Desk)
The Lodge at Bryce Canyon
07.2022 - 10.2023
- Warmly welcomed guests and ensured smooth arrival and departure experiences.
- Handled inquiries, reservations, cancellation and payments using hotel software.
- Delivered concierge-level service with personalized local recommendations.
- Maintained a clean, organized, and inviting front desk environment.
Education
Master of Management -
Global Institute of Management And Economics
Dalian, ChinaBachelor of Management - undefined
Global Institute of Management and Economics
Dalian, ChinaSkills
- Guest Services & Front Desk Operations
- Team Leadership & Staff Training
- Hotel Management Software & CRM Systems
- Conflict Resolution & Problem Solving
- Multilingual Communication
- Event Planning & Coordination
- Marketing & Social Media Support
Additional Experiences
Administrative Assistant, 04/2021 to 04/2022
C3 Global - Roanoke Rapids, NC
• Supported office operations, scheduled meetings, and managed correspondence
• Handled travel arrangements and coordinated internal communications
• Maintained filing systems
Marketing Intern, 03/2019 to 09/2019
Global Institute of Management and Economics - Dalian, China
• Assisted with event planning and public relations campaigns
• Created marketing content and managed social media strategy
• Conducted market research and supported project delivery
Languages
English – Native
French – Advanced
Chinese – Beginner
Timeline
Front Desk Supervisor
The Lodge at Bryce Canyon
10.2023 - Current
Receptionist (Front Desk)
The Lodge at Bryce Canyon
07.2022 - 10.2023
Bachelor of Management - undefined
Global Institute of Management and Economics
Master of Management -
Global Institute of Management And Economics