Brice Kiser
Athens,GA
Summary
Dynamic leader with a proven track record at Highgate Hotels, enhancing operations oversight and labor management. Expert in food and beverage operations, maintaining high sanitation standards. Achieved flawless guest reviews by implementing feedback-driven improvements. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Front Desk Agent/Front Desk Supervisor/Server Lead
Highgate Hotels
09.2022 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Front Desk Agent
Boxer Properties
05.2022 - 09.2022
Outlet Manager/FOH Manager
Vail Resorts
11.2021 - 04.2022
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted business strategy by implementing improvements based on guest feedback.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Answered questions about store policies and addressed customer concerns.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
- Oversaw front of house operations for a dining establishment averaging $3-$6k/hour while maintaining flawless guest reviews
Server
High Alpine Brewing Company
05.2021 - 11.2021
Front of House Associate
Vail Resorts
11.2020 - 04.2021
Server/Pizza Cook
Mellow Mushroom
08.2019 - 11.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Preformed all duties expected of both FOH and BOH staff
From Scratch Baker
Great Harvest Bread Company
03.2017 - 08.2019
- Complied with health and safety codes to protect staff and customers.
- Trained and supervised new employees on bakery operations and procedures.
- Managed customer service operations, including taking orders and resolving complaints.
- Produced consistently high-quality baked goods for customers.
- Created appealing displays to showcase products in bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained accurate inventory of baking supplies and ingredients.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed a time schedule in order to create 4-15 breads a day from scratch in a timely manner.
Pizza Cook
Mellow Mushroom
10.2017 - 05.2018
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
Education
No Degree - Accounting
Lipscomb University
Nashville, TNSkills
- Credit and cash payments
- Operations Oversight
- Cost Control
- Menu development
- Sanitation Standards
- Labor Management
- Food presentation
- Food and Beverage Operations
- Staff Supervision
- Quality Control
- Event Coordination
- Quality Assurance
Timeline
Front Desk Agent/Front Desk Supervisor/Server Lead
Highgate Hotels
09.2022 - Current
Front Desk Agent
Boxer Properties
05.2022 - 09.2022
Outlet Manager/FOH Manager
Vail Resorts
11.2021 - 04.2022
Server
High Alpine Brewing Company
05.2021 - 11.2021
Front of House Associate
Vail Resorts
11.2020 - 04.2021
Server/Pizza Cook
Mellow Mushroom
08.2019 - 11.2020
Pizza Cook
Mellow Mushroom
10.2017 - 05.2018
From Scratch Baker
Great Harvest Bread Company
03.2017 - 08.2019
No Degree - Accounting
Lipscomb University
Similar Profiles
Eloisa Tejero ReyesEloisa Tejero Reyes
Director of Front Office at Highgate HotelsDirector of Front Office at Highgate Hotels
Monique ArrietaMonique Arrieta
Executive Housekeeping Manager at Highgate HotelsExecutive Housekeeping Manager at Highgate Hotels
Jeannie RobertsJeannie Roberts
Assistant General Manager at Highgate HotelsAssistant General Manager at Highgate Hotels