Tanaysia Garden
Tacoma,WA
Summary
Proven track record in enhancing customer experience and operational efficiency, demonstrated at Gesa Credit Union. Skilled in conflict resolution and computer proficiency, I excel in transforming challenges into solutions, achieving significant improvements in client satisfaction. My approach combines critical thinking with a commitment to privacy and service excellence, driving positive outcomes in fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Consumer Direct Care WA
08.2021 - 07.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Client Service Representative
Gesa Credit Union
03.2018 - 10.2020
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Educated customers about available services, products and bank resources.
- Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
Education
Associate Degree Business Management - Business
Pierce College
Puyallup, WASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Conflict Resolution
- Computer Proficiency
Timeline
Home Health Aide
Consumer Direct Care WA
08.2021 - 07.2024
Client Service Representative
Gesa Credit Union
03.2018 - 10.2020
Associate Degree Business Management - Business
Pierce College
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