Open To Work
Tanaysia Nelson
Utica
Summary
Results-driven professional skilled in communication and leadership. Experienced in training teams and resolving customer issues, enhancing operational performance and client engagement. Expertise in payment processing and complaint resolution, coupled with strong organizational skills to promote positive customer experiences and loyalty.
Overview
11
11
years of professional experience
Work History
Cashier, Team Lead
Walmart
Utica
09.2016 - 03.2026
- Directed cashier team operations, consistently meeting high customer service expectations.
- Ensured accurate cash register transactions, directly contributing to customer satisfaction.
- Efficiently resolved customer complaints, contributing to positive experiences.
- Facilitated daily team meetings, aligning goals and responsibilities for improved team performance.
- Optimized team performance by delegating tasks based on skill sets.
- Established quality control protocols to sustain high deliverable standards.
- Achieved promotion to leadership role due to exceptional service and work ethic.
- Maintained clean work environment through routine sweeping and counter maintenance, supporting operational efficiency.
Team member/secondary managemeny
Hoopla Frozen Yogurt
New Hartford
02.2015 - 06.2019
- Trained new employees on food safety and customer service procedures, enhancing team competency.
- Communicated with customers, employees, and vendors to resolve issues and answer inquiries.
- Ensured workplace cleanliness around equipment, promoting safety and supporting productivity.
- Performed opening and closing duties including setting up displays and restocking items.
- Answered telephones, directed calls, and took messages efficiently.
- Collected payment data into the system while ensuring confidentiality and accuracy.
- Processed bookkeeping and banking transactions by accurately collecting, counting, and disbursing money.
- Monitored office supply stock levels, placing timely orders for replenishment.
Crew Team Member
Burger King
New Hartford
03.2015 - 09.2017
- Delivered outstanding customer service by assisting with orders and resolving inquiries.
- Processed transactions efficiently while operating cash register during peak hours, enhancing customer experience.
- Greeted customers warmly, fostering positive interactions in line with company values.
- Adhered to safety protocols and food handling guidelines to uphold quality standards.
- Maintained cleanliness of kitchen equipment and dining area, ensuring compliance with health standards.
- Cleaned workspaces consistently throughout shifts, supporting a safe and organized environment.
- Sanitized high-use areas and performed dishwashing duties as part of cleanliness efforts.
- Restocked shelves to guarantee product accessibility for patrons.
Education
GED -
Penn Foster Career School
Scranton, PA04-2026
Skills
- Client support
- Leadership skills
- Communication effectiveness
- Issue resolution
- Cash handling
- Training and development
- Customer relationship management
- Empathy and patience
- Dependability and timeliness
- Integrity and work ethic
- Inventory management
- Time optimization
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$23/hr - $1000/hrTimeline
Cashier, Team Lead
Walmart
09.2016 - 03.2026
Crew Team Member
Burger King
03.2015 - 09.2017
Team member/secondary managemeny
Hoopla Frozen Yogurt
02.2015 - 06.2019
GED -
Penn Foster Career School