TANAZ SOHA
Jamaica ,USA
Summary
Excellent customer service skills and detail oriented Experience working in a dental, medical, or other health-care office experience Computer skills including MS Office Prior administrative/reception experience Excellent customer service experience within a dental office/bilingual customer service representative Ability to effectively relate via telephone
Overview
5
5
years of professional experience
Work History
Dresses Ambassador
Macy's
Elmhurst, NY
10.2023 - Current
- Engaged customers through personalized service, enhancing overall shopping experience.
- Assisted in visual merchandising to ensure appealing product displays and compliance with company standards.
- Collaborated with team members to execute promotional events, driving foot traffic and sales.
- Resolved customer inquiries and complaints efficiently, fostering loyalty and repeat business.
- Trained new ambassadors on store procedures and customer engagement techniques, improving team performance.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Dentist Assistant & Receptionist
SR Highland Dental Office
Jamaica, NY
11.2021 - 06.2022
- Scheduled, reschedule, or cancel patients’ dental appointments as required
- Completed consultations with patients for treatment plans.
- Helping dentists prepare the documents and procedures.
- Supported patient comfort with calm demeanor and individualized pain management.
- Greeting and welcoming patients to the practice.
- Preparing patients chars and daily schedules for the dental staff.
- Assisting patients to fill out information forms.
- Scheduling follow-up appointments and providing telephonic reminders.
- Performing general office duties, such as photocopying, filing, and faxing.
- Verifying methods of payment and collecting payments as needed.
Education
Bachelor of Science - Accounting
Queens College
Flushing, NY05.2026
Associate in Science - Accounting
LaGuardia Community College/Cuny
Long Island City, NY03.2023
High School Diploma -
British Council
Dhaka, Bangladesh06.2018
Skills
Digital X-Rays
- Customer engagement
- Brand awareness
- Team management
- Product recommendations
Dental Billing
4-handed Dentistry
Bilingual- hindi,urdu,bangla
Accomplishments
- Academic Recognition: Dean's List, LaGuardia Community College
- Professional Achievement: Best Associate
Certification (x2), Macy's
Timeline
Dresses Ambassador
Macy's
10.2023 - Current
Dentist Assistant & Receptionist
SR Highland Dental Office
11.2021 - 06.2022
Associate in Science - Accounting
LaGuardia Community College/Cuny
Bachelor of Science - Accounting
Queens College
High School Diploma -
British Council