Tancliffe Oloo
Doha,Qatar
Summary
Seasoned Technology Specialist with 6+ years of experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT TECHNICAL SYSTEMS ENGINEER
QATAR AIRWAYS
Doha
04.2022 - Current
- Diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues, and incidents and ensuring right changes to system configuration in line with change management process.
- Liaising with internal teams and external suppliers involved in systems projects and operational maintenance to meet business requirements.
- Analyze overall system performance and design & Develop policies and procedures, Service Improvements activities.
- Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems.
- Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities.
- Researching, evaluating, and implementing new technologies from as-is to future vision.
IT ASSISTANT
MABATI ROLLING MILLS LTD
Athi River
07.2015 - 04.2022
- Evaluated performance of computer systems/networks and coordinated computer network access by expertly utilizing remote monitoring and management (RMM) tools.
- Assisting over 200 employees and responding to approximately 10-20 support calls per day to resolve various technical problems ranging from PC's, hardware, software, network printers, LAN/WAN.
- Decrease time of job completion from 50+ minutes to under 12 minutes by implementing efficient system for employees to accomplish daily tasks.
- Ensure high system availability, avoiding $175K in downtime losses and obtaining 90% client satisfaction ratings.
- Successfully reduce operational costs by 17% through detecting and decommissioning unused hardware resources
- Implemented system security by configuring, monitoring, and maintaining email applications and virus protection software.
- Updating and maintaining standard IT department documentations such as inventory, software license, infrastructure maps and FAQs to maintain consistent response levels.
- Keeping abreast with changes in IT market and incorporates new developments on relevant IT issues.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
TECHNICAL SUPPORT ENGINEER
UNITED NATIONS VIA COMPUTECH LTD
Nairobi, Kenya
01.2015 - 06.2015
- Delivered IT support to United Nations office in contracting role for GPO deployment projects for UMOJA Academy.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Installed software updates and vulnerability patches on 5 user computers per day to prevent possible threats from penetrating networks.
SITE ENGINEER/SUPERVISOR
COPYCAT LTD
Nairobi, Kenya
03.2013 - 06.2013
- Monitored project status and reported project details to senior and executive-level management.
- Coordinated and scheduled project team meetings and other required meetings (including video conferences) amongst vendors and client.
- Wrote technical reports documenting project progress and specifications.
- Coordinated with other engineers and network professionals to manage various stages of IT projects.
- Resolved unexpected technical difficulties and communicated solutions with clients and representatives.
- Answered technical concerns and devised solutions to resolve site and networking problems.
- Supervised and monitored project subcontractors and 12 labor force.
- Tracked project status through all steps and ensured compliance with safety regulations and design requirements.
Education
MBA - IT Management
IU- International University of Applied Sciences
Germany07.2024
Project Management - Advanced Concepts & Application of PMP
COMPUTER PRIDE LTD
Nairobi, Kenya08.2018
BSc - Business Information Technology ICT
UNIVERSITY OF GREENWICH
Nairobi, Kenya02.2013
International Advanced Diploma - Computer Studies
NATIONAL COMPUTING CENTER EDUCATION
Nairobi, Kenya11.2011
International Diploma - Computer Studies
NATIONAL COMPUTING CENTER EDUCATION
Nairobi, Kenya2010
Skills
- Highly skilled in Network Security, LAN and WAN architecture, and related atmosphere
- Strong ability to handle multiple tasks independently and simultaneously
- Strong knowledge of MS Windows Server 2012 administration and Active Directory
- Working knowledge of SAP ERP
- Strong knowledge of IT Service Management
- IT Project Management skills
- Office 2019 support and Knowledge of Office 365 functionality
Certification
Cisco Certified Network Professional (CCNP-Routing & Switching)
Cisco Certified Network Associate (CCNA-Routing & Switching)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with IP-Phone installation team in the configuration and installation of Panasonic PABX system.
Timeline
IT TECHNICAL SYSTEMS ENGINEER
QATAR AIRWAYS
04.2022 - Current
IT ASSISTANT
MABATI ROLLING MILLS LTD
07.2015 - 04.2022
TECHNICAL SUPPORT ENGINEER
UNITED NATIONS VIA COMPUTECH LTD
01.2015 - 06.2015
SITE ENGINEER/SUPERVISOR
COPYCAT LTD
03.2013 - 06.2013
MBA - IT Management
IU- International University of Applied Sciences
Project Management - Advanced Concepts & Application of PMP
COMPUTER PRIDE LTD
BSc - Business Information Technology ICT
UNIVERSITY OF GREENWICH
International Advanced Diploma - Computer Studies
NATIONAL COMPUTING CENTER EDUCATION
International Diploma - Computer Studies
NATIONAL COMPUTING CENTER EDUCATION
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