Gavin Guerrero

Extrusion operator, my responsibilities there range from but not limited to, tracking ingredients, staging, issuing and de-issuing ingredients, tracking lot codes, ensuring FEFO procedures are followed. I ensure product quality, testing density and moisture, also doing sensory checks. I am responsible for setting and maintaining equipment specs such as oven temperatures, water input, powder feed rates, and steam injection. I am trained to operate several machines such as powder mixer, extruders, flake rollers, coating line, oven pre-toaster, pellet conditioner, and more. I also occasionally assist with operating out granola ovens, fulfilling many of the same rolls.

• Followed safety guidelines and standard operating procedures to minimize risks.
• Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.

• Managed front desk operations, ensuring seamless member check-in and service delivery.
• Assisted in maintaining clean and organized reception area to enhance member experience.
• Responded promptly to member inquiries, providing accurate information and resolving issues efficiently.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Enhanced customer satisfaction by providing efficient and professional front desk services.

• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.

• Implemented inventory management strategies to optimize stock levels and reduce waste.
• Fostered a positive work environment through effective communication and team-building initiatives.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managed inventory levels to minimize stockouts while reducing overhead costs.