Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Plus Points
Certification
Conferences, Workshops & Training
Work Availability
Timeline
Generic
Tandin Ningpo

Tandin Ningpo

Manager, ISP, Tashi InfoComm Limited
Queens,NY

Summary

I am grateful for the valuable experience that I acquired while working with Bhutan Telecom Limited, a public company and Tashi InfoComm Limited, which was the first private cellular company in my country. It was an honor to serve in Bhutan's foremost telecom industry. However, my current objective is to enhance my skills and knowledge by working for international companies abroad, keep myself up-to-date with the latest technologies that are emerging in the rapidly changing ICT industry.


Resourceful System and Network Administrator with 16 years of experience in the Information Technology field. Consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.

Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security for an Internet Service Provider.


Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Network cum System Administrator position. Ready to help team achieve company goals.


Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


Customer-focused professional with successful 16-year career in Cellular or Telecom Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Proficient in applying Information Technology in a rapidly changing business environment.

Overview

23
23
years of professional experience
9
9
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Manager

Tashi InfoComm Limited
Thimphu, Bhutan
08.2016 - Current
  • Internet Service Provider
  • Developed and maintained relationships with customers and suppliers through account development.
  • Administration and management of access network component (Internet/data) to ensure uninterrupted services to the customer including P2P, ATM’s IPLC Link, PRI, MPLS, Gewog Connectivity, TICL LAN/WAN and ILL links
  • Cross-trained existing employees to maximize team agility and performance.
  • Configuration of (Internet) system parameters to establish circuits/links and conduct end to end test with other network components to ensure error free operations
  • Testing and troubleshooting of system parameters and application including carrying planned maintenance
  • Installation, Test, commissioning and documentation of various Internet access components/links
  • Establishment of preventive maintenance routine including backup and recovery procedures for minimizing system outages
  • Monitoring of system performance/NMS to ensure timely preventive and corrective action
  • Establishment of fault rectification and problem escalation procedures with clear assignment of responsibilities
  • Submission of performance and operational reports including utilization reports and projections
  • Establishment of proper access procedures to the equipment based on the authorization
  • Liaison with other Q & M, SPPD and Commercial Department to provide stable and effective service to the customer
  • Maintaining proper code of conduct as dictated by the company policy
  • Any other tasks that are assigned in the interest of the company
  • Responsibilities as a Head ISP Section:
  • Administering Network, Installation, Maintenance and Trouble Shooting Linux, UNIX and Windows environment
  • Remote Linux server administration
  • Configure system hardware and install system software, such as drivers and service packs
  • Network architecture and installation
  • Managing users/groups, local and NFS file system needs of the applications
  • Applied patches on Linux systems
  • Squid administration (including http and https acceleration)
  • Apache administration and performance tweaking
  • Network monitoring with MRTG, SNMP and Totalizer
  • Monitoring system activities
  • Server performance monitoring and troubleshooting for server related problems
  • Performing System Administration related responsibilities
  • Responsible to configure and implementing Internet leased lines
  • Proxy server for internet browsing
  • Implemented online monitoring of web usage with a web based graphing utility which shows the usage on per user basis
  • Implementing firewall security for the servers using iptables
  • Knowledge in configure TCP/IP, DNS and Web server (Apache).
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Regional Manager

Tashi InfoComm Limited
Samtse & Phuentsholing, Bhutan
04.2009 - 07.2016
  • Is responsible for overall administration and management of regional office
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • And other activities Like promotion, advertisement, and goodwill of the company in his/ her designated region
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • As a Regional Manager, my role is to ensure every member of your team deals with customers in the right way, giving them the information, they need when they need it
  • As the primary point of contact for customer queries, I'd be dealing with people face to face on a daily basis
  • It’s my responsible for providing excellent service, and making sure other members of staff present the same positive and helpful image.
  • Responsible for overall administration and management of regional office
  • Planning marketing tours (Plan & execute the Marketing Strategies)
  • Achieve regional Sales target
  • Monitor, Coach, Mentor, Motivate & supervise the subordinates and influence them to take positive action & accountability for the assigned work
  • Monitoring and controlling office resources like vehicle, Imprest, etc
  • Maintain and Expand business in his/her region
  • Creating Distributor agent and E-top outlets
  • Resolve Customer Complains
  • Gather customer feedback and provide market insight to General Manager
  • Maintain good relationship with customer and business partner
  • Represent Company at regional Level
  • Record maintenance and stock validation of products
  • Follow up on Land acquisition for construction of Towers
  • Welfare of regional staff
  • Sales forecast of product and services on monthly basis
  • Submitting Monthly and quarterly reports
  • Follow up on Defaulters and Credit sales
  • Sales and promotion of products and services
  • Updating Samsung DMS record

Head

ISP Section, Tashi InfoComm Limited
Thimphu, Bhutan
01.2007 - 03.2009
  • Internet Service Provider
  • Developed and maintained relationships with customers and suppliers through account development.
  • Administration and management of access network component (Internet/data) to ensure uninterrupted services to the customer including P2P, ATM’s IPLC Link, PRI, MPLS, Gewog Connectivity, TICL LAN/WAN and ILL links
  • Cross-trained existing employees to maximize team agility and performance.
  • Configuration of Internet system parameters to establish circuits/links and conduct end to end test with other network components to ensure error free operations
  • Testing and troubleshooting of system parameters and application including carrying planned maintenance
  • Installation, Test, commissioning and documentation of various Internet access components/links
  • Establishment of preventive maintenance routine including backup and recovery procedures for minimizing system outages
  • Monitoring of system performance/NMS to ensure timely preventive and corrective action
  • Establishment of fault rectification and problem escalation procedures with clear assignment of responsibilities
  • Submission of performance and operational reports including utilization reports and projections
  • Establishment of proper access procedures to the equipment based on the authorization
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Educated employees on register use, merchandising, and customer service.
  • Assisted customers by answering questions and fulfilling requests.

System Manager

Samdentech (P) Limited
Thimphu, Bhutan
07.2006 - 01.2007
  • Drafted change management policies to streamline introductions of new software and systems.
  • Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Oversaw internal reporting protocols for system malfunction incidents, designing pre-rendered incident report formats to streamline response measures.
  • Administered system controls, databases and networks.
  • Provided remote troubleshooting and support for users.
  • Increased core system availability to 99.99 % by developing standards and architectural governance and implementing best practices.
  • Responded to incidents quickly, troubleshot problems and corrected faults.
  • Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
  • Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
  • Kept computer systems operating at optimal performance levels.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Communicated regularly with customers concerning data exchange and technology integration.

Network Admin cum GMPCS Engineer

Bhutan Telecom Limited
Thimphu, Bhutan
09.2000 - 06.2002
  • Implemented WAN and LAN designs in multi-datacenter configurations.
  • Determined feasibility, functionality and potential benefits of proposed systems.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Oversaw network performance, making changes to boost overall efficiency and power.
  • Configured and performed troubleshooting with routing and switching protocols.
  • Assisted with implementation and support of network monitoring tools.
  • Provided detailed network diagrams and procedural guidelines.
  • Administered software licensing and purchasing for effective installation of network.
  • Provided firewall and VPN management, security and incident response.
  • Oversaw development and maintenance of computer systems, server upgrades and operating systems.
  • Documented changes made to network and systems, providing evidence for audit trails.
  • Advised network users regarding hardware requirements, configurations and limitations.
  • Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
  • Resolved and documented customer reported network issues via phone and e-mail.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Provided security incident triage and response.

Trainee Engineer

Bhutan Carbide & Chemicals Limited, Carbide and Chemical Ltd
Phuentsholing, Bhutan
12.1999 - 02.2000


  • Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
  • Maintained contemporary technical knowledge of engineering concepts.
  • Collaborated with senior engineers on complex projects.
  • Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
  • Assisted with coordination of new equipment installation and implementation.
  • Implemented rich, interactive data visualizations using modern JavaScript and software development techniques.
  • Adhered to safety procedures and good housekeeping standards to comply with regulations.
  • Developed, prepared and reviewed reports and studies to identify and recommend engineering solutions.

Education

Bachelor of Science - Electronics & Communication Engineering

Netaji Subash Engineering College West Bengal University of Technology
Kolkata, India
05.2002 - 05.2006

Diploma - Diploma in Electrical Engineering

Royal Bhutan Polytechnic
Phuentsholing, Bhutan
05.1997 - 05.2000

Indian School Certificate Examinations - High School

Jigme Sherubling High School
Khaling, Bhutan
05.1994 - 05.1996

Skills

Specialization: IT/Computer, Servers, Switch, Routers & Firewalls

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Accomplishments

  • Company Name: Tashi InfoComm Limited, GSM Cellular Service Provider
  • Position: Manager/Head ISP Section, Regional Manager
  • Industry: GSM Cellular Service Provider, Bhutan Telecom Limited
  • Position: Network Admin cum GMPCS Engineer
  • Company Name: Samdentech Private Limited
  • Position: System Manager

Have traveled to many countries for training, seminars, conferences and business negotiations like Japan, Philippines, Thailand, Cambodia, India, UAE, Singapore, Hongkong, Nepal, Bangladesh & USA

Interests

Football School Team Play Volley ball, Play Basketball, Khuru, Archery, Table Tennis, Swimming and Cricket

Plus Points

  

· Physically fit and motivated to work in any place with determination 

& would be available to work immediately

· Capable of working in teams.

· The ability to motivate people 

· Good spoken & written communication skills 


  • A responsible attitude
  • Good 'people skills' for building relationships with colleagues at all levels
  • The ability to plan and prioritize my own work and other people's
  • Calmness under pressure
  • Decision-making ability
  • Accuracy with record keeping
  • Excellent IT skills

Certification

Adaptive Leadership and Change Management Workshop at Institute of Happiness, Thimphu Tower, Bhutan

Conferences, Workshops & Training

  

Conferences, Workshops & Trainings 


  

28th & 29th May, 2021                             Adaptive Leadership and Change Management Workshop at Institute of Happiness, Thimphu Tower, Bhutan


Professional Driving Training:                  Refresher Course conducted by Regional Office, Road Safety & Transport Authority, Thimphu in the year 2020


16th till 17th of October 2019                Training on "Agile Leadership-Transformation into the VUCA world" organized by Institute for 

                                                                     Management Studies Limited, Thimphu.

                                                                     V- Volatile

                                                                     U-Unpredictable

                                                                     C- Complex

                                                                     A- Ambiguous

June 2019

(18/06/2019 to 20/06/2019) -               CommunicAsia & ConnecTech Asia, Singapore 


8th-12th April 2019:                                Bhutan's code of etiquette (Driglam Namsha- Local name)


09-16 January 2019                                SANOG 33, Thimphu-Bhutan,


June 2018 

(11th June to 15th June 2018)               Advanced Training on MX, EX & ACX, Juniper,Spectrum Networks Solutions, India


June 2018 (4-8 June)                               BtNOG-5, IPv6 Workshop, Royal Institute of Management, Thimphu Bhutan


March 2018                                               Leadership & Essential Skills for Effective Management, Institute for Management Studies Limited, Thimphu


June 2017                                                  Attended SANOG XXX, New Delhi (Network, System & DevOps Conference, Tutorials & Workshop)


June 2014                                                    Attended Communic Asia Submit 2014 at Singapore


March 2012                                              Training on Professional Management Program on Marketing Innovation, AIT Bangkok, Thailand


November 2010                                       Attended GSMA Mobile Asia Congress, Hongkong


January 2010                                          Went for Study tour to Dhaka and discussed the perspectives of mobile business with the mobile 

                                                                   operators in   Dhaka, Bangladesh


1st -12th June 2009                               Training on Marketing & Marketing Management, Institute of Management Studies, Thimphu Bhutan


February 2009                                        Attended Convergence in Pragati Maidan, New Delhi, India


February to March 2008                        Training on Broadband Technologies in CETTM, Mumbai, India


13th - 26th February 2007                    Training on VSAT and Broadband Wireless System with                                                           

                                                                Mercantile Communications Private Limited, Kathmandu, Nepal


16th – 23rd July 2005                             SANOG VI, Routing, Cisco ISP Routing and BGP Multihoming Workshop, Juniper BGP, 

                                                                  Juniper Firewall   configuration, Network Design and Architecture,

                                                                  Wireless Network Design and Architecture, Advanced ISP Network Security Practices.


10th -15th January 2005                        Workshop on FreeBSD, Pre SANOG VI at Royal Institute of Management, Simtokha, Thimphu


17th June-19th June 2002                     Workshop on Network Administration, using Windows 2000 Server, conducted at Youth Centre, Motithang, 

                                                                  Thimphu.

Sept – Nov 2001                                        CISCO Networking Program,

Royal Institute Of Management

Thimphu, Bhutan.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Adaptive Leadership and Change Management Workshop at Institute of Happiness, Thimphu Tower, Bhutan

05-2021

Manager

Tashi InfoComm Limited
08.2016 - Current

Regional Manager

Tashi InfoComm Limited
04.2009 - 07.2016

Head

ISP Section, Tashi InfoComm Limited
01.2007 - 03.2009

System Manager

Samdentech (P) Limited
07.2006 - 01.2007

Bachelor of Science - Electronics & Communication Engineering

Netaji Subash Engineering College West Bengal University of Technology
05.2002 - 05.2006

Network Admin cum GMPCS Engineer

Bhutan Telecom Limited
09.2000 - 06.2002

Trainee Engineer

Bhutan Carbide & Chemicals Limited, Carbide and Chemical Ltd
12.1999 - 02.2000

Diploma - Diploma in Electrical Engineering

Royal Bhutan Polytechnic
05.1997 - 05.2000

Indian School Certificate Examinations - High School

Jigme Sherubling High School
05.1994 - 05.1996
Tandin NingpoManager, ISP, Tashi InfoComm Limited