Tandra Parker
Maumelle,AR
Summary
Dynamic Clinic Coordinator at Veterans Administration with a proven track record in enhancing patient care coordination and ensuring HIPAA compliance. Successfully reduced patient wait times and improved satisfaction through innovative scheduling solutions. Skilled in insurance verification and fostering strong relationships, driving increased referral rates and patient retention.
Overview
4
4
years of professional experience
Work History
Clinic Coordinator
Veterans Administration
Little Rock, AR
06.2016 - 02.2020
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Skills
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Patient care coordination
- Appointment scheduling
Timeline
Clinic Coordinator
Veterans Administration
06.2016 - 02.2020