Tandy Dobbins
North Little Rock,AR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
RX Delivery/Customer Service Representative
Omnicare
North Little Rock, AR
01.2022 - 02.2024
- Log deliveries, returned medication and accompanying documents.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Realtor
iRealty Arkansas
Sherwood, AR
12.2020 - 01.2024
- Conducted open houses and showings of properties to prospective buyers.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Drafted contracts, purchase agreements, closing statements and leases.
- Generated leads through networking activities, cold calling prospects, referrals.
- Conducted home buyer workshops, educating buyers on home purchasing process.
Business Development Representative
Crain Automotive
North Little Rock, AR
10.2018 - 03.2020
- Schedule customers for routine maintenance, recalls and other services.
- Responded promptly to inquiries from prospects regarding products and services offered by the company.
- Maintained up-to-date records of customer interactions and communications.
- Set up potential client contacts, cultivated relationships, and followed through on service needs.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Responded quickly to inquiries from potential customers via phone or email.
Dealer Registration Clerk
Adesa – Kar Auction Services
North Little Rock, AR
06.2017 - 09.2018
- Complete bank/credit authorizations, process credit history inquiries and verified auction records prior to establishing credit.
- Maintain customer files, keep records current and conduct periodic audits of dealerships.
- Process reports and make collection calls as needed.
- Handled stressful situations professionally, maintaining composure under pressure.
DD Program Evaluator
Pathfinder Inc.
Jacksonville, AR
07.2012 - 04.2017
- Developed and maintained all client files for accuracy of information and current information.
- Tracked all monthly and quarterly reports to monitor trainee's progress.
- Completes forms required by Developmental Disabilities Services /Medicaid.
- Scheduled and conduct all annual IPP conferences with therapist(s), client, family, and staff.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Participated in regular meetings with team members to discuss progress towards objectives.
- Managed multiple projects simultaneously while meeting strict deadlines.
Dealer Administrative Representative
Automotive Finance Corporation
North Little Rock, AR
10.2007 - 04.2012
- Assist in the daily operations of the branch such as posting charges and collecting payments.
- Oversaw new client application & contracting process.
- Process annual reviews and collect documents needed to update all active accounts.
- Communicated effectively with other departments within the company in order to coordinate activities related to sales transactions.
- Developed strong interpersonal skills to interact positively with diverse clientele.
- Advised customers on financing options available to them based on their individual needs.
- Handled stressful situations professionally, maintaining composure under pressure.
- Maintained a high level of concentration and accuracy in fast-paced environments.
- Provided support to staff members with administrative tasks such as photocopying, faxing and mailing.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Updated databases with contact information for clients, vendors, etc.
Provider Services Representative
Delta Dental of Arkansas
Sherwood, AR
06.2002 - 09.2007
- Answered an average of 60 -80 calls per day assisting dental offices with patient benefit information, treatment history and claim status.
- Performed data entry tasks including entering patient information into electronic medical records systems.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Developed relationships with new providers by providing guidance on how to use our systems, processes, and policies.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers in navigating the online portal for self-service requests.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Some College (No Degree) - Associate of Applied Science in Business
Pulaski Technical College
North Little Rock, ARSkills
- Remote Collaboration
- Active Listening
- Time Management
- Customer service
- Compliant resolution
- Microsoft Office Suite
- Documentation
- Call center operations
- Data entry
- Problem-solving
- Scheduling
- CRM software
- Task prioritization
- De-escalation techniques
- Punctuality and reliability
- Administrative support
- Office equipment proficiency
Timeline
RX Delivery/Customer Service Representative
Omnicare
01.2022 - 02.2024
Realtor
iRealty Arkansas
12.2020 - 01.2024
Business Development Representative
Crain Automotive
10.2018 - 03.2020
Dealer Registration Clerk
Adesa – Kar Auction Services
06.2017 - 09.2018
DD Program Evaluator
Pathfinder Inc.
07.2012 - 04.2017
Dealer Administrative Representative
Automotive Finance Corporation
10.2007 - 04.2012
Provider Services Representative
Delta Dental of Arkansas
06.2002 - 09.2007
Some College (No Degree) - Associate of Applied Science in Business
Pulaski Technical College