Tanea Jordan
West Des Moines,IA
Summary
Highly organized and dedicated with 4 years of administrative, customer service, and project management experience. Demonstrates strong interpersonal and problem-solving skills, with a proven track record of cost control, vendor coordination, and leading projects to successful completion. Adept at supervising teams and maintaining clear communication across departments. Equipped with a keen ability to manage multiple tasks, collaborate with diverse teams, and enhance efficiency. Seeking a Project Manager position to leverage expertise in project coordination, client relations, and process improvement in a dynamic and fast-paced work environment.
Overview
10
10
years of professional experience
Work History
Property Coordinator
Liv Lavender (Vare Co)
Des Moines, IA
03.2023 - Current
- Supervised the upkeep of 670 units, managing shared spaces and property exteriors, including landscaping and curb appeal.
- Led unit turnover projects from start to finish, coordinating with vendors and construction teams to ensure quality and timely completion.
- Guided residents through move-in and move-out processes, ensuring a smooth transition and clear communication.
- Played a key role in strategic planning and goal-setting for the property portfolio to maximize operational efficiency.
- Collaborated with the maintenance team to prioritize and schedule repairs, managing multiple projects simultaneously.
- Increased garage occupancy by 30% within 3 months through effective marketing and customer engagement.
- Created the company’s first incoming call tracker, improving operational transparency and customer service.
- Assisted in out-of-state training and the drafting of Standard Operating Procedures (SOPs) for improved consistency across the company.
Senior Client Processing Representative
Wells Fargo
Des Moines, IA
08.2020 - 03.2023
- Processed consumer lines of credit applications, utilizing multiple identity and credit-verifying resources to ensure accuracy and compliance.
- Managed administrative tasks related to client accounts, including updating account information and processing transactions.
- Consistently maintained a call time average under two minutes and achieved a 95/100 score on call performance evaluations.
- Supported customer inquiries and ensured all account handling adhered to regulatory requirements, ensuring high customer satisfaction.
Customer Service Representative/Scheduling Coordinator
Wagner Portrait Group
Creve Coeur, MO
04.2018 - 08.2020
- Managed customer inquiries, resolved issues, and improved company ratings by providing exceptional service.
- Handled incoming orders and completed office paperwork to support smooth business operations.
- Maintained detailed communication between school and district staff to schedule appointments.
- Ensured that detailed documentation was kept for smooth operation during photography appointments.
Leasing Assistant
Union Sarah Rehab II
St. Louis, MO
01.2015 - 05.2019
- Improved organization of tenant files and developed a new filing system that enhanced office efficiency.
- Managed tenant paperwork and assisted in the creation and distribution of important property documents.
- Collected rent payments and managed residents' ledgers.
Education
Bachelor of Arts - Psychology
Lindenwood University
Saint Charles, MOCertificate - Project Management
Coursera
Skills
- Project Management
- Client Relations & Customer Service
- Vendor & Stakeholder Coordination
- Scheduling & Resource Allocation
- Strategic Planning & Goal Setting
- Process Improvement & Optimization
- Administrative Support
- Microsoft Office Suite
- Team Supervision & Staff Training
- Strong Communication & Organizational Skills
References
References available upon request.
Timeline
Property Coordinator
Liv Lavender (Vare Co)
03.2023 - Current
Senior Client Processing Representative
Wells Fargo
08.2020 - 03.2023
Customer Service Representative/Scheduling Coordinator
Wagner Portrait Group
04.2018 - 08.2020
Leasing Assistant
Union Sarah Rehab II
01.2015 - 05.2019
Bachelor of Arts - Psychology
Lindenwood University
Certificate - Project Management
Coursera
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