Diligent Supervisory Transportation Security Officer who has served in the agency for 18 years, 4 different airports, nationwide that believes in structure, integrity, the mission being fulfilled being parallel to the respect and acknowledgement of the workforce responsible for assuring we efficiently accomplish these goals without incident, daily.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisory Transportation Security Officer
Transportation Security Administration
11.2019 - Current
Perform a variety of duties related to providing security and protection of air travelers, airports and aircrafts and various tasks such as: pat down searches, operation of x-ray machines, property searches and ticket document checking using electronic and imaging equipment
Manages the tactical execution and implementation of Management and Security Directives and policies.
Continuously improve security screening processes and personal performance through training and development
Manage, mentor and lead a federal workforce of over 120 officers.
Maintain focus and awareness within a stressful environment containing numerous distractions
Responsible for payroll, staffing accountability, HR and employee relations.
Conduct briefings with the TSA workforce, other federal agencies, stakeholders and airport personnel to assure uniformed implementation towards the mission.
Coach, mentor, provide acquired knowledge and guidance to officers, peers, recently promoted STSO's and TSM's to assist in their growth in the agency.
Respect and maintain confidentiality and make effective decisions in both crisis and routine situations
Create and build documents and charts to improve workflow and accountability.
Continuously project a positive image and effectively give direction and respond to inquiries from staff, airlines, law enforcement, and the public in a professional tone and reasonable manner,
Maintained a high level of passenger safety with adherence to strict security protocols and procedures.
Implemented new training programs for staff members, leading to increased knowledge and skills in relevant areas.
Supported recruitment efforts by identifying top talent for open roles within the organization.
Fostered an inclusive work environment by promoting diversity within the team and encouraging open dialogue among staff members.
Spearheaded various initiatives aimed at improving passenger experience without compromising security measures.
Reviewed both security camera footage and live feeds to resolve passenger inquiries, accurately report an incident and to verify accountability for the workforce.
Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Adhered to strict screening techniques and procedures while conducting human screenings.
Lead Transportation Security Officer
Transportation Security Administration
11.2012 - 11.2019
Performed resolution security screening of persons and property when TSO's are unable to clear alarms through standard screening policies
Participated in pilot programs involving screening of individuals and properties on cruise ships, communicating with troops in the armed force bases about multiple opportunities to assist in transitioning from the military to the civilian life
Collaborating with The Secret Service to provide security for various events such as Presidential Debates, Religious Leader and Foreign Leader visits
Maintained communication with management regarding any issues that might reveal vulnerability in screening during the course of operation.
Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
Implemented new technologies and procedures to enhance overall airport security operations.
Developed comprehensive emergency response plans for various threat scenarios, ensuring swift action in critical situations.
Maintained accurate records of employee performance evaluations, providing constructive feedback for improvement opportunities.
Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
Lead Transportation Security Officer
Transportation Security Administration
05.2011 - 11.2012
Located and seized unauthorized items through searches and physical patdowns
Handled wide-ranging situations by applying risk-based security screening protocols
Inspected carry-on items using x-ray viewing equipment to determine whether items contained objects warranting further investigation
Controlled dangerous situations with effective use of training and de-escalation techniques
Kept travelers safe through thorough screening of baggage and people
Mitigated actual and potential security threats with effective use of critical thinking skills and training
Responded to breaches of security and emergency situations.
Lead Transportation Security Officer
Transportation Security Administration
12.2009 - 04.2011
Located and seized unauthorized items through searches and physical patdowns
Controlled terminal entry and exit points with organized, team-based approach
Implemented security screening procedures in accordance with organizational objectives and directives
Inspected carry-on items using x-ray viewing equipment to determine whether items contained objects warranting further investigation
Kept travelers safe through thorough screening of baggage and people.
Transportation Security Officer
Transportation Security Administration
09.2008 - 01.2010
Performed security screening of persons and using thorough pat-down searches, monitoring walk-through metal detector (WTMD), operation of various screening equipment and techniques such as portable explosive detection device (ETD), advanced personnel screening (AIT/ATR) and X-ray machines to identify dangerous objects in baggage, cargo, and on passengers
Controlled entry and exit points, double checked the accuracy of documents and information to prevent prohibited objects and persons from being allowed into sterile area or aircraft
Performed 'acting' lead TSO duties, i.e., be the POC on the lane(s) for leadership in the absence of and Lead or supervisory officer
Maintained communication with management regarding any issues that might reveal vulnerability in screening during daily operation
Projected a positive image and respond to inquiries from staff, airlines, law enforcement, and passengers in a professional and courteous manner
Manage the flow of passengers through the screening checkpoint to facilitate an orderly and efficient processing of passengers
Operated and calibrated equipment and immediately reported and resolved equipment malfunctions.
Transportation Security Officer
Transportation Security Administration
04.2005 - 09.2008
Served general public with directions, public information and strong security management
Handled wide-ranging situations by applying risk-based security screening protocols
Identified dangerous objects with use of screening equipment and technology
Mitigated actual and potential security threats with effective use of critical thinking skills and training
Controlled terminal entry and exit points with organized, team-based approach
Directed passengers through basic and advanced security screenings with good communication and customer service abilities.
Education
GED -
High School of Art And Design
New York, NY
06.1993
Skills
Security Risk Assessment
Passenger Relations
Object Identification
Cargo Inspections
Entry and Exit Monitoring
Effective Communication
Analytical Skills
Adaptability
Interpersonal Communication
Affiliations
Core management competencies include, but not limited to: Strategic Planning, Data Analysis Compliance and Regulatory Organizational Awareness Time Management Training, Coaching & Mentoring Incident & Risk Management Conflict Management Report Writing
Certification
National Response Framework (IS-00800.b) FEMA Safety Orientation (IS00035.14)
Introduction to Incident Command System [ICS-100] (IS00100.b)
Department ofHomland Security (FEMA)
Preparing for Federal Disaster Operations: FEMA Response Partners (IS00102.c
National Incident Management System [NIMS] (IS-00700