Tanehya Horn
Groveland,FL
Summary
Proven track record in enhancing guest satisfaction and streamlining operations, as demonstrated at Home 2 Suites By Hilton. Expert in housekeeping knowledge and customer service, achieving significant improvements in efficiency and cleanliness standards. Skilled in staff scheduling and performance evaluation, I excel in creating a collaborative environment focused on quality assurance and attention to detail. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Housekeeping Inspector
Home 2 Suites By Hilton
2023.03 - Current
- Collaborated with front desk staff to coordinate room assignments, minimizing guest wait times during peak periods.
- Assisted in developing training materials for new hires, ensuring all team members were knowledgeable about company policies and procedures.
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
- Improved overall hotel appearance with diligent attention to detail during inspections.
- Established clear communication channels between housekeeping inspectors and other departments within the hotel, fostering a collaborative work environment focused on exceptional customer service.
- Increased employee morale through recognition programs that rewarded outstanding performance within the housekeeping department.
- Assisted maintenance teams with minor repairs or replacements when necessary to ensure guest satisfaction.
- Contributed to the reduction of lost items by implementing a meticulous system for tracking and returning left-behind belongings to guests.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Successfully completed time-sensitive projects such as deep-cleaning assignments or special event preparations.
- Ensured a safe and healthy environment for guests and staff through proper use of cleaning chemicals and equipment.
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Upheld brand standards by consistently monitoring the quality of guest rooms, linens, and amenities provided.
- Trained and mentored new staff on cleaning and safety protocols.
Graphic Designer
Self Employed
2021.01 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Designed creative digital displays used in online advertising for local businesses.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects before rollout.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
- Researched industry trends to stay current on best practices in graphic design.
- Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
- Received accolades from clients for consistently delivering exceptional design work within tight deadlines.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Residential House Cleaner
Tersea's House Cleaning
2022.02 - 2023.03
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
Commercial and Residential Cleaner
Self Employed
2016.04 - 2023.02
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.
- Achieved high levels of cleanliness by staying up-to-date on industry best practices and applying them consistently across various settings.
- Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
- Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
- Supported clients'' health and well-being by ensuring consistently sanitized living and working environments.
- Took pride in contributing to the creation of welcoming living and working spaces, boosting client morale and satisfaction.
- Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
- Improved the appearance of residential properties, leading to increased property value and marketability.
- Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces.
- Contributed to a healthy work environment by adhering to safety protocols when handling hazardous materials or equipment.
- Streamlined cleaning processes for efficiency, allowing for more completed jobs within time constraints.
- Assisted clients in preparing homes for special events or guests through comprehensive cleaning services tailored to their needs.
- Maintained a high level of cleanliness for clients with meticulous attention to detail in all tasks performed.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Maintained clean, neat, and professional entrances.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Kept building entryway glass clean and polished for professional presentation.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Refilled soap dispensers and air fresheners in bathrooms.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Education
High School Diploma -
Penn Foster
Florida01.2025
Skills
- Customer Service
- Housekeeping knowledge
- Health and safety compliance
- Sanitation Standards
- Guest Relations
- Quality Assurance
- Staff Scheduling
- Performance Evaluation
- Lost and Found Management
- Attention to Detail
- Time Management
- Creative Thinking
Timeline
Housekeeping Inspector
Home 2 Suites By Hilton
2023.03 - Current
Residential House Cleaner
Tersea's House Cleaning
2022.02 - 2023.03
Graphic Designer
Self Employed
2021.01 - Current
Commercial and Residential Cleaner
Self Employed
2016.04 - 2023.02
High School Diploma -
Penn Foster
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