Taneicesha Rodgers
Buffalo,NY
Summary
Analytical Account Clerk experienced in data entry, financial recordkeeping, and records management. Supports operations by resolving complex issues, improving efficiency in invoice processing. Skilled in customer service and tax documentation, with a strong understanding of IRS policies and confidentiality, ensuring compliance and effective resolution of taxpayer inquiries.
Overview
6
6
years of professional experience
Work History
Account Clerk/Typist
City Of Buffalo
Buffalo, New York
04.2026 - Current
- Processed invoices and payment requests to ensure timely payment for city departments.
- Entered payroll-related journal entries into the general ledger system.
- Filed and organized records to facilitate quick access and retrieval.
- Completed various clerical tasks to support daily office operations., including filing, photocopying, faxing, and mailing documents, to support daily office operations.
- Supported training for new clerical staff on office procedures.
Contact Service Representative
Internal Revenue Service, IRS
Cheektowaga, New York
01.2021 - 09.2025
- Advised taxpayers on tax filing and refund questions to support accurate responses.
- Supported taxpayers with questions about tax filings and refunds.
- Addressed taxpayer inquiries regarding filings and refunds to ensure accurate responses.
- Clarified IRS policies and procedures to enhance taxpayer compliance.
- Interpreted IRS policies and procedures to guide compliance and reduce errors.
- Strengthened compliance by delivering clear guidance on IRS policies and procedures.
- Protected sensitive taxpayer data while following confidentiality and security requirements.
- Managed sensitive taxpayer information with strict confidentiality and security controls.
- Protected confidential taxpayer information throughout handling and storage.
- Recorded taxpayer interactions accurately in IRS databases for documentation.
- Maintained accurate interaction records in IRS databases for audit-ready documentation.
- Supported reliable record-keeping by documenting interactions accurately in IRS databases.
- Worked with team members to solve complex taxpayer issues.
- Partnered with team members to resolve complex taxpayer cases efficiently.
- Solved complex taxpayer issues through effective teamwork and case collaboration.
Education
Associate of Science - Liberal Arts And Sciences
Erie Community College
Buffalo, NY05-2010
Skills
- Data entry
- Financial recordkeeping
- Tax documentation
- Records management
- Record organization
- Invoice processing
- Data analysis
- Customer service
- Data analysis
Timeline
Account Clerk/Typist
City Of Buffalo
04.2026 - Current
Contact Service Representative
Internal Revenue Service, IRS
01.2021 - 09.2025
Associate of Science - Liberal Arts And Sciences
Erie Community College