Taneisha Ellerson
Westland
Summary
A goal-oriented and meticulous professional with over 12 years of experience in delivering client-oriented and technical support services in rapidly growing organizations. Capable of managing all phases of full-cycle recruiting and HR-related functions. Excels at ensuring efficient workforce management to meet future needs by providing recruitment solutions for hundreds of vacancies across all organizational levels. Expertise in sourcing high-caliber candidates by leveraging recruiting and employment programs, social media, cold calling, and employee referrals. Proficient at operating multiple database management systems to keep the records updated while collaborating with other departments in an enterprise. A self-driven individual seeking a next career step to promote a constructive and productive working environment by utilizing performance-based coordination and leadership skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Autonomous Vehicle Specialist
TaskUs
01.2026 - Current
- Evaluated and addressed a range of problems affecting autonomous vehicles remotely, prioritizing passenger safety throughout the process.
- Collaborated with cross-functional teams to streamline workflow processes and enhance service delivery.
- Analyzed customer feedback to identify trends and implement process improvements.
- Developed training materials to support onboarding of new team members and improve operational efficiency.
- Coordinated project timelines and resources to ensure timely completion of client deliverables.
- Assisted in implementing quality assurance measures to enhance service accuracy and consistency.
- Mentored junior specialists, promoting skill development and fostering a collaborative team environment.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Technical Support
Thomson Reuters
09.2019 - 04.2025
- Key Achievements
- Consistently exceeded performance metrics against established objectives, including call quality and customer satisfaction
- Core Responsibilities
- Communicates coherent and concise information to end-users, colleagues, and management for quick problem resolution
- Provides high-level technical support for computer hardware problems, software issues, and connectivity issues
- Adjusts quickly to constantly changing conditions by displaying a positive attitude toward new opportunities
- Inputs completed codes into various databases while maintaining a record for accurate service history
Technical Support Representative
Comcast
07.2014 - 05.2019
- Key Achievements
- Improved customer satisfaction scores and maximized sales opportunities through maintaining up-to-date knowledge of the competitive environment, products, and services
- Core Responsibilities
- Answered inbound calls with an initiative to expedite prompt problem resolution on the first call regarding accounts, billing, and general services requests by following an interactive troubleshooting guide to maximizing the customer experience
- Demonstrated functional skill to troubleshoot and resolve technical problems and articulated appropriate product solutions, features, and benefits based on the customers' needs
Technical Support Representative
Dish Network
06.2011 - 04.2012
- Key Achievements
- Improved customer satisfaction scores and maximized sales opportunities through maintaining up-to-date knowledge of the competitive environment, products, and services
- Core Responsibilities
- Answered inbound calls with an initiative to expedite prompt problem resolution on the first call regarding accounts, billing, and general services requests by following an interactive troubleshooting guide to maximizing the customer experience
- Demonstrated functional skill to troubleshoot and resolve technical problems and articulated appropriate product solutions, features, and benefits based on the customers' needs
Sales Agent
AT&T Uverse
06.2010 - 06.2011
- Key Achievements
- Practiced sales techniques to generate leads and grow the pipeline of large clients whereas capturing a lift in business through upselling products/services
- Core Responsibilities
- Showed self-sufficiency to navigate between multiple systems to research and resolve complex customer concerns pertaining to products/services or billing to ensure the highest quality of customer service
- Cultivated business relationships by analyzing and fulfilling the needs of customers
- Managed a large volume of customer calls and requests for payments, activations, upgrades, and other services
Customer Service Representative
National Alamo
04.2008 - 05.2009
- Key Achievements
- Minimized wait time in the queue by providing the quickest and most efficient service possible
- Core Responsibilities
- Answered telephone and documented a track record of customer interactions and required information, i.e., inquiries, feedback, complaints, and action taken while maintaining rental agreement folder
- Ensured streamlined and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes and resolved issues fairly and equitably to ensure continued customer loyalty
- Reviewed rental parameters to ensure a complete understanding of rates and service charges and offered exceptional customer assistance with directions, maps, local area information, and appropriate service information
- Sustained organized and clean appearance of rental counters and customer areas and ensured counter was stocked with appropriate supplies to provide smooth and effective counter service
Education
Degree - Business Management
University of Phoenix
Phoenix, AZ01.2022
High School Diploma - undefined
Ypsilanti High School
Ypsilanti, MI01.2004
Skills
- Problem Solving
- Team Work
- Recordkeeping
- Time Management
- Workload Prioritization
- Strategic Planning
- Oral and Written Communication
- Administration and Management Support
- Training and Development
- Staffing and Scheduling
- Conflict Resolution
- HR Policies and Procedures
- Talent Acquisition
- Analytical and Reasoning
- Public Speaking
- Typing 45 WPM
- Staff Recruitment and Retention
- Employee Relations
- Performance Management
- Microsoft Office (Word and Excel)
Certification
Certificate in HR Management 2021
PROFESSIONAL ATTRIBUTES
- Ability to maintain an environment that communicates a mission towards a common goal while promoting a collaborative effort across all organizational levels
- Highly capable of maintaining consistent and effective execution of recruitment process, ensuring all recruiting activities consistent with organization's policies and standards
- Competent with excellent organization, prioritization, and time management skills with the ability to assimilate and manage variables in a non-routine, detailed working environment
- Skilled at directing all stages of staffing that includes sourcing, advertising, attracting, interviewing, hiring, and onboarding
- Possesses broad organizational knowledge and enterprise thinking mindset to insight future workforce trends and recommend data-driven solutions to increase organizational effectiveness and process improvements
Timeline
Autonomous Vehicle Specialist
TaskUs
01.2026 - Current
Technical Support
Thomson Reuters
09.2019 - 04.2025
Technical Support Representative
Comcast
07.2014 - 05.2019
Technical Support Representative
Dish Network
06.2011 - 04.2012
Sales Agent
AT&T Uverse
06.2010 - 06.2011
Customer Service Representative
National Alamo
04.2008 - 05.2009
Degree - Business Management
University of Phoenix
High School Diploma - undefined
Ypsilanti High School