Taneisha Ellerson

• Evaluated and addressed a range of problems affecting autonomous vehicles remotely, prioritizing passenger safety throughout the process.
• Collaborated with cross-functional teams to streamline workflow processes and enhance service delivery.
• Analyzed customer feedback to identify trends and implement process improvements.
• Developed training materials to support onboarding of new team members and improve operational efficiency.
• Coordinated project timelines and resources to ensure timely completion of client deliverables.
• Assisted in implementing quality assurance measures to enhance service accuracy and consistency.
• Mentored junior specialists, promoting skill development and fostering a collaborative team environment.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Coordinated recruitment processes, enhancing candidate experience and engagement.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.

• Key Achievements
• Improved customer satisfaction scores and maximized sales opportunities through maintaining up-to-date knowledge of the competitive environment, products, and services
• Core Responsibilities
• Answered inbound calls with an initiative to expedite prompt problem resolution on the first call regarding accounts, billing, and general services requests by following an interactive troubleshooting guide to maximizing the customer experience
• Demonstrated functional skill to troubleshoot and resolve technical problems and articulated appropriate product solutions, features, and benefits based on the customers' needs

• Key Achievements
• Improved customer satisfaction scores and maximized sales opportunities through maintaining up-to-date knowledge of the competitive environment, products, and services
• Core Responsibilities
• Answered inbound calls with an initiative to expedite prompt problem resolution on the first call regarding accounts, billing, and general services requests by following an interactive troubleshooting guide to maximizing the customer experience
• Demonstrated functional skill to troubleshoot and resolve technical problems and articulated appropriate product solutions, features, and benefits based on the customers' needs

• Key Achievements
• Practiced sales techniques to generate leads and grow the pipeline of large clients whereas capturing a lift in business through upselling products/services
• Core Responsibilities
• Showed self-sufficiency to navigate between multiple systems to research and resolve complex customer concerns pertaining to products/services or billing to ensure the highest quality of customer service
• Cultivated business relationships by analyzing and fulfilling the needs of customers
• Managed a large volume of customer calls and requests for payments, activations, upgrades, and other services

• Key Achievements
• Minimized wait time in the queue by providing the quickest and most efficient service possible
• Core Responsibilities
• Answered telephone and documented a track record of customer interactions and required information, i.e., inquiries, feedback, complaints, and action taken while maintaining rental agreement folder
• Ensured streamlined and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes and resolved issues fairly and equitably to ensure continued customer loyalty
• Reviewed rental parameters to ensure a complete understanding of rates and service charges and offered exceptional customer assistance with directions, maps, local area information, and appropriate service information
• Sustained organized and clean appearance of rental counters and customer areas and ensured counter was stocked with appropriate supplies to provide smooth and effective counter service