Taneisha Jones
Mobile
Summary
Skilled Independent Insurance Adjuster with comprehensive background in claim investigations, damage assessments, and policy interpretations. Strong negotiation skills paired with deep understanding of insurance laws and regulations ensure fair settlements for all parties involved. Notable experience in managing high-volume caseloads while maintaining quality work product; consistently recognized for helping clients navigate complex claim processes smoothly.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
Pilot Catastrophe Services
Mobile
09.2021 - 01.2026
- Investigated and settled cases involving complex large losses of over seven figures.
- Investigated insurance claims for property damage, loss assessments, liability, suspicious activity, and coverage, ensuring accurate and fair outcomes for policyholders.
- Guided and supported a team of 12 new claims adjusters during claims processing by sharing best practices for claim handling and formulating repair estimates with Xactimate software.
- Collaborated with clients, agents, contractors, public adjusters and attorneys to resolve disputes.
- Mediated and negotiated claim disputes within prescribed authority limits, effectively minimizing litigation and fostering resolution.
- Analyzed and audited open claims to calculate additional payments owed.
- Maintained current knowledge of relevant laws, regulations and industry trends affecting claims processing operations.
- Collaborated with underwriting teams to provide insights on risk assessment and policy adjustments.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Handled sensitive information with confidentiality and discretion.
Property and Evidence Technician
Prichard Police Department
Prichard
10.2019 - 12.2020
- Collected and preserved evidence from crime scenes for investigations and upcoming court proceedings.
- Received, stored, and disposed of property and evidence to include narcotics, knives, handguns, and other weapons.
- Maintained secure evidence storage to ensure that crime scene evidence and properties are free from tampering.
- Ensured compliance with legal standards for evidence handling procedures.
- Coordinated submission, retrieval, and transportation of biohazard and drug evidence to local Department of Forensic Sciences, ensuring compliance with safety standards.
- Cultivated relationships with District Attorney’s office, the Sheriff’s Department, the Department of Forensic Sciences, the Medical Examiner’s Office, and local law enforcement agencies to enhance collaborative evidence processing.
- Investigated cases by utilizing the national police databases, MOVE and ECRIME, to determine feasibility for returning firearms and personal property.
- Consulted with the Federal ATF Officer regarding ballistics testing and the release of firearms to civilians.
- Led training for current and incoming officers on evidence collection techniques and protocols, improving adherence to evidence handling procedures.
- Maintained client confidentiality while working on their cases.
- Maintained confidentiality of sensitive information throughout entire intake process.
Resident Service Assistant
Atria Senior Living
Mobile
11.2011 - 10.2019
- Delivered personal care services to enhance patients' well-being and support their daily needs.
- Provided companionship and personal care to individuals or families during periods of incapacitation or convalescence, facilitating adjustment to new lifestyles.
- Monitored vital signs and promptly reported changes to nursing staff, ensuring timely response to patient needs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
- Maintained confidentiality of patient medical records and health conditions, consulting only with nurse supervisors to safeguard sensitive information.
Custodian I
University of South Alabama
Mobile
05.2017 - 09.2019
- Improved building aesthetics and hygiene through routine deep cleaning of high-traffic areas.
- Maintained cleanliness of building through sweeping, mopping, dusting, and vacuuming.
- Inspected and evaluated the physical condition of the Administration building, maintaining the cleanliness of the University President's Office, Dean's Offices, and University Attorney's Offices.
- Informed managers of necessary major repairs or upgrades to building operating systems, ensuring timely maintenance.
- Adhered to strict health and safety regulations while performing duties.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Cashier
McDonalds
Mobile
01.2010 - 10.2010
- Processed customer transactions efficiently at high-volumes.
- Handled cash and credit payments with accuracy and security to minimize errors.
- Assisted customers by providing information, resolving complaints, and greeting customers to enhance their experience.
- Answered customers' questions and provided information on procedures or policies.
- Maintained clean and orderly checkout areas to ensure a positive shopping environment.
- Collaborated with team members to ensure smooth service during peak hours.
- Assisted customers with menu inquiries and special requests promptly.
Education
Bachelor - Business Administration
FAULKNER UNIVERSITY
Mobile, AL05-2019
Skills
- Claims investigation
- Risk assessment
- Policy analysis
- Compliance knowledge
- Xactimate proficiency
- Report writing
- Analytical and critical thinking
- Dispute resolution
- Mediation skills
- Team leadership
References
- John Coleman, Professional, 251-554-2630
- Chloe Crowley, Professional, 251-622-4850
- Vanessa Williams, Professional, 251-463-6364
Certification
- Certified Property and Evidence Technician, Sirchie, 2020
- Independent Insurance Adjuster, NIPR and Sircon, 2022
Timeline
Independent Insurance Adjuster
Pilot Catastrophe Services
09.2021 - 01.2026
Property and Evidence Technician
Prichard Police Department
10.2019 - 12.2020
Custodian I
University of South Alabama
05.2017 - 09.2019
Resident Service Assistant
Atria Senior Living
11.2011 - 10.2019
Cashier
McDonalds
01.2010 - 10.2010
Bachelor - Business Administration
FAULKNER UNIVERSITY