Taneisha Thompson
Charlotte,NC
Summary
Dedicated and compassionate customer service professional with 10+ years of experience delivering exceptional support to diverse clients and families. Skilled in intake coordination, problem-solving, and advocating for client needs. Strong communicator with a detail-oriented, organized approach. Passionate about helping others and ensuring smooth, positive experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Airlines
Charlotte, NC
03.2019 - Current
- - Assist passengers with flight information, rebooking, and accommodations
- - Manage upset passengers and provide meal/hotel vouchers
- - Ensure data accuracy for aircraft crew and flight details
- - Work under pressure to meet deadlines
Intake Specialist
Social Services of Cabarrus County
Kannapolis, NC
09.2018 - 03.2019
- - Collected client demographics and processed data entry
- - Conducted interviews to assess needs and provide referrals
- - Coordinated assistance for bills and special services
- - Maintained regular follow-up with families
Direct Support Professional
Lifetime Assistance
Rochester, NY
01.2014 - 07.2018
- - Provided supervision and guidance during skill-building activities
- - Updated daily case notes and progress in system
- - Maintained safe, supportive relationships with residents and families
- - Directed phone calls and assisted with inquiries
Front Desk Representative
Small Smiles of Rochester
Rochester, NY
01.2010 - 04.2012
- - Calmed anxious children and adults prior to treatment
- - Set up and broke down treatment rooms
- - Entered patient demographics and maintained records
- - Managed phones, patient check-in/out, payments, and insurance verification
- - Provided referrals for special services
Customer Service Representative
Sutherland Global Services
Rochester, NY
07.2007 - 01.2010
- - Answered questions and processed payments on accounts
- - Assisted customers with billing issues and account updates
- - Input information and processed orders professionally and accurately
- - Handled escalated calls for resolution
Education
High School Diploma - undefined
Berkmar High School
Lilburn, GA05.2001
Skills
- - Strong verbal and written communication
- - Excellent interpersonal and compassionate demeanor
- - Detail-oriented with outstanding organizational abilities
- - Proficient in data entry, scheduling, and managing client records
- - Skilled in customer service and intake coordination
- - Experienced with databases, CRM, and office software
- - Ability to calm and support anxious clients and families
- - Collaborates effectively with teams to meet client needs
Certification
- - Best Customer Service Award, 2009
- - Team Lead Award, 2010
Timeline
Customer Service Representative
American Airlines
03.2019 - Current
Intake Specialist
Social Services of Cabarrus County
09.2018 - 03.2019
Direct Support Professional
Lifetime Assistance
01.2014 - 07.2018
Front Desk Representative
Small Smiles of Rochester
01.2010 - 04.2012
Customer Service Representative
Sutherland Global Services
07.2007 - 01.2010
High School Diploma - undefined
Berkmar High School