Taneisha Young
Houston,TX
Summary
Experienced professional known for fostering a collaborative work environment while ensuring compliance with company standards. Adept at resolving conflicts and optimizing team productivity to achieve operational excellence.
Overview
21
21
years of professional experience
Work History
Store Manager
PLS Check Cashers
Houston, TX
09.2023 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff scheduling, training, and performance evaluations to optimize team productivity.
- Implemented inventory management processes to reduce discrepancies and enhance accuracy.
- Developed promotional strategies to boost sales and improve customer engagement.
- Ensured compliance with company policies and legal regulations within store operations.
- Facilitated conflict resolution among staff and customers to maintain a positive environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
District Manager
PLS Check Cashers
Houston, TX
09.2019 - Current
- Supervised daily operations across multiple locations, ensuring compliance with company policies and regulations.
- Developed and implemented strategic initiatives to enhance customer service and operational efficiency.
- Trained and mentored district staff on best practices in cash handling and customer engagement techniques.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Assistant Store Manager
PLS Check Cashers
Houston, TX
03.2008 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised and trained staff to enhance customer service and operational efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive customer experiences.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures to enhance efficiency of daily activities.
- Developed promotional strategies to increase foot traffic and sales performance.
Customer Service Representative
PLS Check Cashers
Houston, TX
08.2007 - Current
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Processed transactions accurately using POS systems, ensuring compliance with company policies.
- Assisted in training new staff on operational procedures and customer interaction protocols.
- Managed high-volume customer interactions, maintaining professionalism under pressure.
- Collaborated with management to enhance service delivery processes and improve customer satisfaction.
- Streamlined cash handling procedures, reducing transaction times and increasing efficiency.
Sacker/Front End Cashier
Fiesta
Houston, TX
01.2005 - 08.2006
- Ensured accurate and efficient bagging of groceries for customer satisfaction.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in training new staff on proper sacking techniques and safety protocols.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Handled cash management procedures, ensuring accuracy in cash drawer balancing.
Education
High School Diploma -
James Madison Senior HS
Houston, TX05-2007
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Goals and performance
- Team building and leadership
- Operations management
Timeline
Store Manager
PLS Check Cashers
09.2023 - Current
District Manager
PLS Check Cashers
09.2019 - Current
Assistant Store Manager
PLS Check Cashers
03.2008 - Current
Customer Service Representative
PLS Check Cashers
08.2007 - Current
Sacker/Front End Cashier
Fiesta
01.2005 - 08.2006
High School Diploma -
James Madison Senior HS