Taneka Bishop
Albany,GA
Summary
- Dedicated individual with a strong emphasis on customer service and administrative efficiency. Proven ability to manage patient flow and ensure confidentiality compliance. Holds academic honors and possesses advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Private Duty In-Home Care
Albany, GA
04.2014 - Current
- Assist clients with their daily needs including physical and emotional support bathing, clothing, feeding, also managed doctor appointments, medication intake, Light house keeping and meal preparation.
Direct Support Professional
The Arc Southwest Georgia
Albany, GA
06.2022 - 09.2023
- Assist with daily tasks like eating, dressing, personal hygiene, and grooming.
- Advocating for clients' rights and needs, and providing emotional support.
- Helped clients achieve personal goals and overcome barriers.
- Helping clients develop skills like communication, problem-solving, and decision-making.
- As a direct support Professional I aim to help clients become integrated and engaged in their community.
Customer Service Representative
Apple Inc
Albany, GA
01.2012 - 01.2017
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Verified that appropriate changes were made to resolve customers' problems.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Customer Service Representative
AT&T
Albany, GA
01.2010 - 01.2013
- Answered customer's questions and addressed problems and complaints in person and via phone.
Picker/Packer
M&M MARS
Albany, GA
01.2004 - 08.2006
- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
- Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
Production Associate / Inspector
Applied Fiber Telecommunication
Leesburg, GA
01.2004 - 01.2006
- Inspected, tested, and measured materials, products and installations.
- Maintained proper inspection records and quality assurance documents.
Education
Graduated Medical Administrative Assistant - undefined
Ultimate Medical Academy
01.2015
Skills
- Caregiving expertise
- Records management
- Medical office operations
- CPT and ICD coding
- Patient care proficiency
- Transcription skills
- Insurance verification
- Clerical support
- Autism support experience
- Medical scheduling
- Medical terminology knowledge
- Care plan development
- Medical billing expertise
- EMR systems proficiency
- Call center operations
- Developmental disabilities support
- Anatomy knowledge
- Customer care excellence
- Phlebotomy skills
- HIPAA compliance
- Medication administration proficiency
- Computer operation expertise
Certification
CPR Certification
Timeline
Direct Support Professional
The Arc Southwest Georgia
06.2022 - 09.2023
Personal Care Assistant
Private Duty In-Home Care
04.2014 - Current
Customer Service Representative
Apple Inc
01.2012 - 01.2017
Customer Service Representative
AT&T
01.2010 - 01.2013
Picker/Packer
M&M MARS
01.2004 - 08.2006
Production Associate / Inspector
Applied Fiber Telecommunication
01.2004 - 01.2006
Graduated Medical Administrative Assistant - undefined
Ultimate Medical Academy