Barbara Fuentes

• Responsible for the safe and secure transportation of unaccompanied minor(s) and families in a humane manner and in accordance with company’s established transportation policies and procedures while ensuring orientation is provided to families/children in language they understand either verbally/ written through previously reviewed , completed, verified and provided documentation ensuring it contains all information needed for travel.

Responsibilites:

• Prepared meals/snacks for the children and/or family units for the duration of the transport.
• Logged transportation details, such as medication/meals offered, eaten or refused.
• Provided clean/appropriate clothing based upon weather conditions at destination location.
• Reported/logged information as needed & notified the command center of any changes, disruptions/ concerns throughout the transportation route.
• Logged information as needed. If applicable, maintained a medication log for the UAC and/or family members to include the type of medication, the number of times the medication is administered throughout the transport and any irregularities from what the prescription directs.
• Worked with uncooperative/cooperative individuals in both controlled/uncontrolled situations as required to meet company’s need

Facilitated collaboration on tasks across departments with contracted specialists.

• Resolved customer inquiries and complaints swiftly to ensure satisfaction.
• Assisted customers upon arrival, offering support to meet their needs.
• Oversaw facility access points, preventing unauthorized entry or exit effectively.
• Rotated products and stocked shelves to guarantee freshness in inventory.
• Maintained cleanliness throughout the facility to uphold standards.
• Showcased reliability and strong work ethic through consistent attendance and top-tier performance.

Facilitated efficient resolution of inbound calls from veterans, medical providers, and customers.

Responsibilites:

• Executed claims research to resolve institutional and professional claims issues.
• Reviewed claims while addressing billing inquiries from veterans.
• Maintained high-quality standards in a fast-paced production environment.
• Engaged with customers to ensure accurate task completion.
• Utilized TriWest software applications to navigate VA program procedures effectively.
• Investigated automated transactions, documenting and reporting results accurately.
• Upheld HIPAA compliance to safeguard beneficiaries' sensitive health information.

Oversaw overnight care for youth in residential facility, while ensuring their safety and overall well-being.

Responsibilities:

• Executing behavior management strategies to foster positive behaviors, while mitigating negatives.
• Documenting daily activities, incidents, and progress of youth accurately.
• Addressing emergencies swiftly, per established protocols and procedures.
• Maintaining cleanliness and organization of living spaces through routine tasks.
• Providing transportation for youth to necessary appointments and recreational outings.
• Guiding educational efforts by assisting with homework assignments, as needed.
• Coordination of social events to enhance community engagement among residents.

Maintained security within the correctional institution while overseeing the welfare, health, and safety of inmates, staff, and visitors.

Responsiblities:

• Conducted inspections and patrols to ensure security across units, yards, and buildings.
• Enforced regulations through thorough contraband searches.
• Monitored prisoner behavior using visual, audio, and video surveillance systems.
• Coordinated emergency responses and radio communications for immediate staff support.
• Managed intake processes, conducting initial health and safety assessments for prisoners.
• Supervised daily activities to maintain order during meals and recreational periods.
• Documented incidents meticulously to ensure accuracy in operational records.
• Transported prisoners securely while adhering to established safety protocols.