SHAWNDRE HILL
BLYTHEWOOD,SC
Summary
Correctional Officer skilled in maintaining safety and order in high-tension environments. Effectively monitored behavior and implemented engaging recreational activities, resulting in enhanced youth rehabilitation. Committed to developing conflict resolution strategies that have led to measurable improvements in facility safety and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Youth Care Specialist Supervisor
AMI KIDS
Columbia , SC
2025.03 - Current
- Monitored behavior and implemented crisis interventions to support at-risk youth during critical situations.
- Provided direct care and supervision to youth in residential settings.
- Facilitated group activities to promote social skills and emotional development.
- Engaged families in discussions to collaboratively develop strategies for youth progress and care.
- Developed and implemented engaging recreational activities for program participants.
- Executed daily operational tasks to ensure seamless program functionality in a fast-paced environment.
Custody Officer
Recovery Solutions
Columbia , SC
2024.08 - 2025.02
- Monitored inmate behavior and maintained order within facility environment.
- Conducted regular inspections of premises to ensure safety and security compliance.
- Collaborated with law enforcement and legal teams during high-risk situations.
- Trained new staff on protocols, procedures, and emergency response strategies.
- Developed written reports and maintained accurate records regarding inmate activities, incidents, and disciplinary actions.
CORRECTIONAL OFFICER
Alvin S. Glenn Detention Center
Columbia, SC
2022.11 - 2024.03
- Conducted thorough inspections and upheld safety protocols to ensure secure environment for staff and inmates.
- Monitored inmate behavior to identify potential security threats.
- Resolved inmate conflicts using effective communication and conflict resolution strategies to maintain order.
- Ensured safe transport of inmates to appointments and hearings. to appointments and hearings.
- Monitored inmate behavior to identify potential security threats. to prevent incidents and enhance overall security.
- Applied non-violent tactics and restraint techniques to effectively manage and de-escalate conflicts.
- Maintained vigilance during all operations to promote safety in facility.
JUVENILE CORRECTIONAL OFFICER
Department of Juvenile Justice
Columbia
2023.01 - 2024.01
- Supervised juvenile offenders, ensuring safety and compliance with regulations to create a secure environment.
- Implemented conflict resolution strategies, reducing incidents by notable margins.
- Collaborated with team to enhance rehabilitation programs, contributing to improved engagement and support for offenders.
- Conducted regular inspections and maintained detailed records for accountability.
- Maintained strong work ethic and punctuality, consistently meeting deadlines and adapting to new challenges to support team objectives.
- Embraces learning opportunities, collaborating with team members to enhance operational efficiency and improve service delivery.
ADMINISTRATIVE ASSISTANT
Homewatch Caregivers of Columbia
Columbia, SC
2019.09 - 2023.04
- Organized schedules and events to optimize management's time and resources.
- Coordinated team schedules and project timelines, enhancing collaboration and ensuring smooth operations.
- Managed communication to enhance client engagement and satisfaction.
- Resolved inquiries and complaints, improving client retention and trust.
- Maintained and updated files to ensure seamless project coordination.
- Tracked timesheets for accurate payroll processing, enhancing operational efficiency.
CUSTOMER SERVICE AGENT
Advanced Call Center Technologies LLC
Columbia, SC
2021.01 - 2022.04
- Handled high volume of inbound and outbound customer calls, ensuring timely responses to inquiries.
- Applied active listening and communication skills to resolve customer inquiries and escalate complex issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Logged customer correspondence in CRM to maintain accurate records of requests, problems, and solutions.
SALES ASSOCIATE
Jimmy Jazz
Columbia, SC
2019.05 - 2019.09
- Provided tailored product recommendations, enhancing customer satisfaction and fostering loyalty through attentive service.
- Engaged in professional dialogues to identify and fulfill customer needs.
- Guided customers in locating products to create a seamless shopping experience.
- Managed phone inquiries, delivering detailed store and product information.
- Answered customer questions about products and promotions to support informed purchasing decisions.
- Processed payments accurately, ensuring correct change was given.
Education
ASSOCIATE OF APPLIED SCIENCE - MORTUARY SCIENCE AND EMBALMING
Gupton-Jones College of Funeral Service
Decatur, GA2025-01
ESTHETICIAN -
Southeastern Esthetics Institute
Columbia, SC2022-10
High School Diploma -
Blythewood High School
Blythewood, SC2014-06
Some College (No Degree) - CRIMINAL JUSTICE
Claflin University
Orangeburg, SCSkills
- Documentation Management, De-escalation Techniques, Crisis Management, Strategic Planning, Program Scheduling, First Aid, CPR, Customer Service, Case Documentation, HIPAA Compliance, Staff Development, Intake Assessment, Interpersonal Communication
- Motivational Techniques
- Youth Support Advocacy
- Documentation Management
- Case Documentation
- Program Scheduling
- Program Policy Review
- Resource Coordination
- Youth Oversight
- Strategic Planning
- Staff Development
- First Aid
- CPR
- Customer Service
- Interpersonal Communication
- Boundary Setting Techniques
- Activity planning
- Risk Assessment
- Boundary Setting Techniques
- Youth Support Advocacy
Certification
- Mandated Reporting for Child Abuse and Neglect
- Infection and Exposure Control
- Emergency Procedures, Fire Equipment, and Evacuation Review
- ACES- The Impact Of Trauma and Resiliency
Timeline
Youth Care Specialist Supervisor
AMI KIDS
2025.03 - Current
Custody Officer
Recovery Solutions
2024.08 - 2025.02
JUVENILE CORRECTIONAL OFFICER
Department of Juvenile Justice
2023.01 - 2024.01
CORRECTIONAL OFFICER
Alvin S. Glenn Detention Center
2022.11 - 2024.03
CUSTOMER SERVICE AGENT
Advanced Call Center Technologies LLC
2021.01 - 2022.04
ADMINISTRATIVE ASSISTANT
Homewatch Caregivers of Columbia
2019.09 - 2023.04
SALES ASSOCIATE
Jimmy Jazz
2019.05 - 2019.09
ASSOCIATE OF APPLIED SCIENCE - MORTUARY SCIENCE AND EMBALMING
Gupton-Jones College of Funeral Service
ESTHETICIAN -
Southeastern Esthetics Institute
High School Diploma -
Blythewood High School
Some College (No Degree) - CRIMINAL JUSTICE
Claflin University