Tameka Rankin
Pittsburgh,Pa
Summary
Program support and residential supervision professional with 8+ years of experience in client intake, crisis response, records management, and staff leadership. Known for accurate reporting, policy compliance, and compassionate service in community and residential settings. Experienced residential supervisor and program support specialist with a strong record in client care, staff oversight, and program coordination. Skilled in intake, reporting, scheduling, and compliance. Trusted for calm crisis response, attention to detail, and supportive service to vulnerable populations.
Overview
8
8
years of professional experience
Work History
Program Support Specialist
East End Cooperative Ministry
Pittsburgh, Pennsylvania
03.2026 - Current
- Supported client intake for community programs and emergency assistance
- Answered calls and guided community members to services
- Submitted payments, processed refunds, and updated details in customer accounts.
- Ensured compliance with applicable laws and regulations governing program operations.
- Provided support for the organization's program activities and initiatives.
- Organized and maintained program documents, records, and reports.
- Developed presentations and other materials related to programs for internal use or external distribution.
- Assisted in the development of training materials related to programs.
- Assisted in developing new program proposals based on research findings.
- Prepared statistical reports summarizing program operations data for management review.
- Maintained inventory records associated with the organization's programs.
- Responded to inquiries regarding program guidelines, policies, procedures, and services.
- Reviewed account details to check eligibility and compliance with program requirements.
- Assembled and organized facts, data and program information as background intelligence.
- Maintained positive working relationship with fellow staff and management.
- Monitored assigned areas for safety and policy compliance.
- Observed visitor and employee activity for suspicious behavior.
- Reported incidents to supervisors using established communication procedures.
- Checked doors, gates, and access points during shifts.
- Logged daily observations in employer security records.
- Assisted staff with directions and basic site questions.
- Responded calmly to alarms and urgent situations.
- Maintained database and regular logs of daily monitoring activities.
- Prevented unauthorized behaviors with continuous monitoring.
- Maintained attendance records and assigned student seating on bus route.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Checked rooms, common areas, and entrances for cleanliness and hazards.
- Assisted residents with check-in, check-out, and daily shelter need.
- Documented incidents, concerns, and shift notes in shelter logs.
- Distributed meals according to established guidelines while promoting healthy eating habits among guests.
- Escorted residents to various areas within the building according to their needs or requests.
- Provided guidance and support to individuals who are homeless or facing difficult circumstances.
- Assisted in enforcing rules and regulations within the shelter, ensuring that all guests were treated with respect.
- Reminded patients to take prescribed medications or nutritional supplements.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Connected individuals with relevant community resources and coordinated referrals.
- Guided clients through transition to independent living within a community.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Monitored client progress and updated case files accordingly.
Residential Supervisor
PFQ/ Milestone Center Inc.
Pittsburgh, Pennsylvania
05.2023 - 03.2026
- Supervised Milestone Center residential staff during daily client care routines.
- Monitored resident safety and behavioral support in home settings.
- Coordinated client medication support with nursing and treatment teams.
- Guided staff on house rules, schedules, and residential expectations.
- Reviewed resident progress and shared updates with Milestone Center supervisors.
- Documented incidents, observations, and shift notes for Milestone Center records.
- Inspected living areas for cleanliness, safety, and compliance standards.
- Supported client transportation, appointments, and community activities.
- Performed assessments of new clients upon admission into the program.
- Ensured that all necessary supplies were available at all times for resident use.
- Responded promptly to emergency situations involving clients or staff members.
- Served as a role model for staff by exhibiting professional behavior at all times.
- Promoted a safe environment by enforcing rules and regulations.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Provided feedback on job performance reviews for direct reports.
- Supervised staff members in the performance of their duties.
- Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
- Maintained accurate records and documentation on all resident activities.
- Provided crisis intervention services to residents in need of emotional support.
- Conducted regular inspections of living areas to identify potential hazards or maintenance issues.
- Provided safe, supportive and caring living environment for every resident.
- Assisted with the development and implementation of service plans for residents.
- Facilitated individual and group counseling sessions with residents.
- Arranged social and recreational activities, themed dinners, board game nights and to promote residential participation.
- Monitored resident activities to ensure compliance with program regulations.
- Coordinated daily transportation needs of residents.
- Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
- Collaborated with other agencies to coordinate services for residents.
- Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
- Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
- Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Interfaced with residents to address and resolve complaints or grievances.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Assisted in the management of room assignments and move- and -out processes to ensure smooth transitions.
- Served as a liaison between residents and housing administration to communicate needs and feedback.
- Tracked participation in residence life programs and assessed the impact on resident engagement.
- Managed a budget for residence hall activities, ensuring efficient use of funds.
- Provided orientation sessions for new residents to familiarize them with campus policies and resources.
- Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
- Developed promotional materials for residence hall events and programs.
- Coordinated educational workshops on topics such as stress management, academic success, and personal safety.
- Participated in professional development opportunities to enhance skills in student affairs and housing administration.
- Fostered a culture of inclusivity and diversity within the residence hall.
- Communicated with staff to resolve problems with individual students.
- Answered telephones and routed calls or delivered messages.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Accompanied and supervised students during meals.
- Counseled students in handling family, financial and educational problems.
- Chaperoned group-sponsored trips and social functions.
- Assigned rooms to students.
Residential Supervisor
Achieva Inc.
Pittsburgh, Pennsylvania
02.2020 - 05.2023
- Supervised Milestone Center residential staff during daily client care routines.
- Monitored resident safety and behavioral support in home settings.
- Documented incidents, observations, and shift notes for Milestone Center records.
- Coordinated client medication support with nursing and treatment teams.
- Guided staff on house rules, schedules, and residential expectations.
- Reviewed resident progress and shared updates with Milestone Center supervisors.
- Ensured that all necessary supplies were available at all times for resident use.
- Provided feedback on job performance reviews for direct reports.
- Responded promptly to emergency situations involving clients or staff members.
- Inspected living areas for cleanliness, safety, and compliance standards.
- Supported client transportation, appointments, and community activities.
- Performed assessments of new clients upon admission into the program.
- Served as a role model for staff by exhibiting professional behavior at all times.
- Promoted a safe environment by enforcing rules and regulations.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Supervised staff members in the performance of their duties.
- Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
- Maintained accurate records and documentation on all resident activities.
- Provided crisis intervention services to residents in need of emotional support.
- Conducted regular inspections of living areas to identify potential hazards or maintenance issues.
- Provided safe, supportive and caring living environment for every resident.
- Assisted with the development and implementation of service plans for residents.
- Facilitated individual and group counseling sessions with residents.
- Arranged social and recreational activities, themed dinners, board game nights and to promote residential participation.
- Coordinated daily transportation needs of residents.
- Monitored resident activities to ensure compliance with program regulations.
- Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
- Collaborated with other agencies to coordinate services for residents.
- Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
- Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
- Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Interfaced with residents to address and resolve complaints or grievances.
- Assisted in the management of room assignments and move- and -out processes to ensure smooth transitions.
- Served as a liaison between residents and housing administration to communicate needs and feedback.
- Tracked participation in residence life programs and assessed the impact on resident engagement.
- Managed a budget for residence hall activities, ensuring efficient use of funds.
- Provided orientation sessions for new residents to familiarize them with campus policies and resources.
- Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
- Developed promotional materials for residence hall events and programs.
- Coordinated educational workshops on topics such as stress management, academic success, and personal safety.
- Participated in professional development opportunities to enhance skills in student affairs and housing administration.
- Fostered a culture of inclusivity and diversity within the residence hall.
- Communicated with staff to resolve problems with individual students.
- Answered telephones and routed calls or delivered messages.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Accompanied and supervised students during meals.
- Counseled students in handling family, financial and educational problems.
- Chaperoned group-sponsored trips and social functions.
Residential Supervisor
Victory Inc.
Pittsburgh, Pennsylvania
09.2018 - 02.2020
- Supervised Milestone Center residential staff during daily client care routines.
- Monitored resident safety and behavioral support in home settings.
- Documented incidents, observations, and shift notes for Milestone Center records.
- Coordinated client medication support with nursing and treatment teams.
- Guided staff on house rules, schedules, and residential expectations.
- Reviewed resident progress and shared updates with Milestone Center supervisors.
- Inspected living areas for cleanliness, safety, and compliance standards.
- Supported client transportation, appointments, and community activities.
- Performed assessments of new clients upon admission into the program.
- Ensured that all necessary supplies were available at all times for resident use.
- Provided feedback on job performance reviews for direct reports.
- Responded promptly to emergency situations involving clients or staff members.
- Served as a role model for staff by exhibiting professional behavior at all times.
- Promoted a safe environment by enforcing rules and regulations.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Supervised staff members in the performance of their duties.
- Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
- Maintained accurate records and documentation on all resident activities.
- Provided crisis intervention services to residents in need of emotional support.
- Conducted regular inspections of living areas to identify potential hazards or maintenance issues.
- Provided safe, supportive and caring living environment for every resident.
- Assisted with the development and implementation of service plans for residents.
- Facilitated individual and group counseling sessions with residents.
- Arranged social and recreational activities, themed dinners, board game nights and to promote residential participation.
- Monitored resident activities to ensure compliance with program regulations.
- Coordinated daily transportation needs of residents.
- Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
- Collaborated with other agencies to coordinate services for residents.
- Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
- Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
- Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Interfaced with residents to address and resolve complaints or grievances.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Assisted in the management of room assignments and move- and -out processes to ensure smooth transitions.
- Served as a liaison between residents and housing administration to communicate needs and feedback.
- Tracked participation in residence life programs and assessed the impact on resident engagement.
- Managed a budget for residence hall activities, ensuring efficient use of funds.
- Provided orientation sessions for new residents to familiarize them with campus policies and resources.
- Developed promotional materials for residence hall events and programs.
- Coordinated educational workshops on topics such as stress management, academic success, and personal safety.
- Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
- Communicated with staff to resolve problems with individual students.
- Fostered a culture of inclusivity and diversity within the residence hall.
- Participated in professional development opportunities to enhance skills in student affairs and housing administration.
- Answered telephones and routed calls or delivered messages.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Accompanied and supervised students during meals.
- Counseled students in handling family, financial and educational problems.
- Chaperoned group-sponsored trips and social functions.
Education
High School Diploma -
Oliver High School
Pittsburgh, PA06-1993
Skills
- Program coordination
- Client intake
- Records management
- Microsoft Excel
- Statistical reporting
- Case management
- Service referrals
- Staff scheduling
- Crisis intervention
- Policy enforcement
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Team collaboration
- Data entry
- Research
- Business process mapping
- Service level agreements
- File retrieval
- [Software program] proficiency
- Troubleshooting skills
- Quality controls
- Account management
- Documentation management
- Testing protocols
- Recordkeeping requirements
- Customer relations
- Meeting facilitation
- Meeting arrangements
- Data analysis
- Memo preparation
- Document retrieval
- Budget administration
- Appointment scheduling
- Project management
- Bookkeeping
- Program files maintenance
- Office administration
- Customer service
- Marketing
- Analytical research
- Meeting logs management
- Scheduling management
- Program file distribution
- Team oversight
- Report preparation
- Materials creation
- Document management
- Workflow management
- Research skills
- Presentation preparation
- Crisis management
- Quality control
- Workflow coordination
- Professional and mature
- Reliability
- Inventory replenishment
- Active listening
- Office equipment operation
- Multi-line telephones
- Meeting planning
- Teamwork and collaboration
- Medication support
- Behavior documentation
- Incident reporting
- Residential supervision
- Client assessment
- Case coordination
- Program compliance
- Safety inspections
- Service planning
- Verbal communication
- Staff leadership
- Schedule coordination
- Community integration
- Patient assessments
- Client documentation
- HIPAA compliance
- Problem-solving
- Care plan management
- Support plan management
- De-escalation techniques
- Care plan assessment
- Decision-making support
- First aid and CPR
- Patient care
- Relationship building
- Transportation assistance
- First aid and safety
- Wellness and nutrition knowledge
- Hygiene assistance
- Client support
- Client safety and first aid
Timeline
Program Support Specialist
East End Cooperative Ministry
03.2026 - Current
Residential Supervisor
PFQ/ Milestone Center Inc.
05.2023 - 03.2026
Residential Supervisor
Achieva Inc.
02.2020 - 05.2023
Residential Supervisor
Victory Inc.
09.2018 - 02.2020
High School Diploma -
Oliver High School