Open To Work
MIERE MBUYI
Fort Worth
Summary
Proficient Program Support Specialist desiring a challenging new position. Adept at achieving productivity goals and maintaining professional calm in high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Support Specialist
Place of hope childcare
Dallas
10.2025 - Current
- Coordinated daily activities for children in a structured learning environment.
- Assisted in developing educational programs tailored to individual children's needs.
- Maintained accurate records of children's progress and participation in activities.
- Communicated effectively with parents regarding children's development and behavior.
- Supported teachers with classroom management and instructional materials preparation.
Case Manager
Catholic Charities Fort Worth
Fort Worth
10.2024 - 10.2025
- Manage comprehensive client cases, coordinate social services, and develop personalized care plans while maintaining detailed documentation and case files
- Lead client assessments, identify critical needs, and implement effective intervention strategies to improve service delivery and client outcomes
- Build strong partnerships with community organizations, healthcare providers, and support services to create holistic client support networks
- Evaluate client progress, adjust support strategies, and maintain compliance with program requirements while ensuring quality service standards
- Monitor resource allocation, track client milestones, and maintain accurate records while adapting services to meet evolving client needs
- Foster client empowerment through targeted intervention strategies, connecting individuals with essential resources and monitoring progress toward self-sufficiency
- Establish cross-functional partnerships with local service providers to create comprehensive support networks, improving access to vital community resources
- Drive positive client outcomes through structured needs assessments, customized intervention plans, and regular progress evaluations
- Coordinated client assessments and developed personalized service plans.
- Facilitated communication between clients and community resources.
Shift Lead
Walgreens
Texas
07.2022 - 11.2024
- Coordinate staff scheduling, facilitate team communication, and drive operational excellence through effective conflict resolution and proactive problem-solving.
- Foster team development through comprehensive training programs while managing store resources and maintaining equipment functionality.
- Monitor store performance metrics, streamline operational processes, and implement strategic solutions to enhance customer satisfaction and team productivity.
- Lead inventory management initiatives and optimize cash handling procedures while mentoring new team members to excel in customer service roles.
- Build strong relationships with vendors and suppliers while maintaining accurate inventory records and ensuring timely merchandise restocking.
- Analyse store performance trends and develop data-driven solutions to optimise resource allocation and operational effectiveness.
- Partner with department leads to identify growth opportunities and implement best practices for improved store performance
Fulfillment Specialist
Walgreens
Northlake
03.2023 - 09.2024
- Coordinated inventory management processes to ensure timely product availability.
- Operated fulfillment systems to process and prepare customer orders efficiently.
- Monitored stock levels and communicated needs to maintain optimal inventory flow.
- Collaborated with team members to streamline order processing workflows.
- Provided training and support to new staff on fulfillment procedures and tools.
Return Processing Associate
Amazon
Fort Worth
05.2021 - 03.2022
- Processed customer returns efficiently according to Amazon's established guidelines.
- Inspected items for damage and ensured proper documentation for returns.
- Collaborated with team members to maintain organized return areas.
- Utilized warehouse management systems to track return inventory accurately.
- Adhered to safety protocols while handling returned merchandise in the warehouse.
- Sorted, counted, and scanned returned items into inventory management system.
Customer Service Representative
Pratt Industries
Dallas
08.2019 - 02.2021
Education
Scrum Master - Scrum Master Project Management
Finbers
Dallas , TX 07.2025 - 11.2025
Skills
- Guest Services
- Hospitality
- Case Management
- Customer Service
- Supervision
- Shift Management
- Program coordination
Certification
- BLS Certification
- CPR Certification
- Scrum master certification
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
$20/hr - $1000/hrTimeline
Program Support Specialist
Place of hope childcare
10.2025 - Current
Scrum Master - Scrum Master Project Management
Finbers
07.2025 - 11.2025
Case Manager
Catholic Charities Fort Worth
10.2024 - 10.2025
Fulfillment Specialist
Walgreens
03.2023 - 09.2024
Shift Lead
Walgreens
07.2022 - 11.2024
Return Processing Associate
Amazon
05.2021 - 03.2022
Customer Service Representative
Pratt Industries
08.2019 - 02.2021