Samiat Ariori
Philadelphia,PA
Summary
Professional with experience in Salesforce administration and behavioral health program coordination. Skilled in Salesforce data management, workflow support, system navigation, and process organization, as well as provider coordination, scheduling, documentation, patient assessments, and client support. Experienced with Salesforce, CareLogic, Excel, and Smartsheet, with a strong focus on accuracy, organization, and efficient day-to-day operations.
Overview
11
11
years of professional experience
Work History
Program Support Specialist
High Focus Centers
Philadelphia, Pennsylvania
10.2023 - Current
- Assist the Regional Director with organizing the site’s medication management program.
- Serve as a primary operational support resource for providers, coordinating day-to-day workflows, scheduling, documentation, patient communication, and other provider needs.
- Create drug testing lab orders through Labcorp and Quest, including entering insurance information.
- Schedule and observe medication management appointments and psychiatric evaluations with providers.
- Utilize Excel to track medication changes and maintain accurate client records.
- Assess patient progress and report changes to supervising clinicians.
- Assist counselors with client needs in the partial hospitalization program.
- Administer GAD-7 and PHQ-9 assessments in ERP.
- Register and discharge clients from the medication management program in CareLogic.
- Administer drug tests.
- Maintain Smartsheet trackers to monitor and organize client information.
Salesforce Admin/Commercial Technology Specialist
Quest Diagnostics
05.2022 - 10.2023
- User Management of applications (Salesforce, Seismic, ezCater, and LinkedIn Sales Navigator) including creating, updating, and deactivating users.
- Coordinated resolutions with developers, business partners, and project managers, improving incident resolution time.
- Collaborated with business owners to update Salesforce picklist values.
- Created analytics reports in LinkedIn Sales Navigator to track performance.
- Merged prospects with accounts and changed prospect ownership based on end user requests.
- Created News Center Stories in Seismic.
- Created Case Queues.
- Participated in projects, tested new functionality, created training material. (Health Systems Contacts, Field Coaching, and Outlook Integration)..
- Created and updated incident tickets for development teams, facilitating timely resolution of client application issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
COVID Contact Tracer
NORC At The University Of Chicago
09.2021 - 05.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Participated in health promotion campaigns to raise awareness of health issues.
- Dialogue with contacts using standard protocols to obtain any symptom history and other relevant health information.
- Document interactions with contacts in Salesforce.
Administrative Assistant
Mullaly Law Firm
06.2015 - 12.2021
- Assisted clients with immigration application completion to improve the timeliness of case review and disposition.
- Created and managed processes and procedures to coordinate documentation for visa processing for immigrant and non-immigrant applications.
- Drafted, proofread, and formatted legal correspondence, pleadings, and internal documents.
- Organized case files, maintained records, and ensured confidential documents remained accurate and accessible.
- Received payments via cash, check, or credit cards and issued receipts, refunds, credits, or change due to customers
Education
High School Diploma -
West Lake High School
Waldorf, MD05-2019
Bachelor of Science - Biobehavioral Health - Currently Enrolled
Pennsylvania State University
University Park, PA - World Campus09-2026
Skills
- Salesforce
- Care Logic
- LinkedIn Sales Navigator
- Seismic
- Microsoft Suite
- Medication Management
- Patient Assessment
- Behavioral Health
- Program Coordination
- Appointment management
- Client Documentation
Timeline
Program Support Specialist
High Focus Centers
10.2023 - Current
Salesforce Admin/Commercial Technology Specialist
Quest Diagnostics
05.2022 - 10.2023
COVID Contact Tracer
NORC At The University Of Chicago
09.2021 - 05.2022
Administrative Assistant
Mullaly Law Firm
06.2015 - 12.2021
High School Diploma -
West Lake High School
Bachelor of Science - Biobehavioral Health - Currently Enrolled
Pennsylvania State University