Jessika Garcia
Social Services
Panama City,FL
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Known for maintaining a positive attitude and consistently delivering results. Demonstrated willingness to take on additional responsibilities to meet team goals, showcasing a strong commitment to success.
Overview
10
10
years of professional experience
Work History
Program Support Specialist
U.S. Committee for Refugees and Immigrants (USCRI)
03.2024 - 03.2025
- Provide administrative support to the Children’s Services department, including but not limited to, intakes, data entry, reporting, research, resource development, human resources, invoicing, and logistical support.
- Draft correspondence, recommendations, and reports to management
- Responds to routine inquiries for data, case information, logistics (travel and administrative), and database support.
- Manage data accuracy using client documentation and databases, including but not limited to tracking referrals and updating internal reports and resources.
- Support policy processes to ensure accuracy and completeness during implementation.
- Retrieve, assemble, and compile information from electronic files in response to administrative requests or other inquiries.
- Other duties as assigned by supervisor.
Intake Placement Specialist II
Texas Family Initiative
06.2023 - 03.2024
- Provide administrative support including but not limited to, intakes, data entry, reporting, research, resource development, invoicing, and logistical support.
- Support policy processes to ensure accuracy and completeness during implementation.
- Retrieve, assemble, and compile information from electronic files in response to administrative requests or other inquiries.
- Responds to routine inquiries for data, case information and database support.
- Provides training for new staff and remedial training as needed with regards to placement process, regulatory, and compliance issues.
- Provides training for new staff and remedial training as needed on agency client management systems and other databases.
- Receives and reviews client referrals and intake information from state entities, other agencies, and agency staff.
- Communicates youth's needs and concerns from child's sponsoring agency to agency staff and foster families.
- Coordinates with agency foster care staff to ensure safety and compliance in all agency foster home placements.
- Ensure accurate system of identifying available resources to satisfy youth placements.
- Handles crisis calls and emergencies called in to agency's intake line.
- Complete documentation and forwards reports containing descriptive, analytical, and evaluative content.
- Coordinates with agency foster care and adoption permanency departments' staff on delivery of services to children and families.
- Develops, promotes, and practices teamwork in all activities.
- Assists in placing children referred to agency from external agencies.
- Reviews therapeutic notes, incident reports, and supporting documents in order to perform tier reassessments for clients.
- Supervises IPS I's during on call, after hours, or when supervisor is out of office.
Intake Placement Specialist I
Texas Family Initiative
04.2020 - 06.2023
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Works along side DFPS in placement of children who have experience trauma through abuse.
- Handles case load of children ages infant-21 on finding safe temporary or long term placement options through foster care or adoption.
- Coordinates placement with shelters, foster homes, adoptive homes, residential treatment centers, group homes, therapeutic treatment homes, and TLP programs by sending out emails and making phone calls for availability.
- Handles confidential information such as details on sensitive information on abuse, trauma, personal information, and etc.
- Advocate for foster children and their needs as well as act as mandated reporter.
- Provide documentation of placement search to DFPS case workers, judges, and CASA workers.
- Locating emergency placement for newly removed children into safe temporary placement options until family reunification can occur.
- Remaining up to date on training in which involve abuse, neglect, substance abuse, and etc.
Foster Care Case Manager
Children's Hope Residential Services Inc
02.2018 - 04.2020
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Created and updated systems of organization for case service plans and court reports.
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Updated case records daily with all client contacts and information.
- Completed regular visitations to check on children, families and home environments.
- Receives and reviews client referrals and intake information from DFPS.
- Ensures placements adhere to applicable regulations and Contract outcomes
- Ensures children are placed in properly trained and licensed facilities with appropriate capacity to accept placement
- Completes documentation and forwards reports containing descriptive, analytical and evaluative content
- Advocates, promotes and practices cultural sensitivity and responsiveness in all day-to-day interactions
- Provides 24 hour, on-call support to children/families served. Provides crisis intervention, when required
- Meets at least monthly with children and families on caseload. Additional frequency based on needs of child and family.
- Plans for and facilitates permanency and assists care providers and kinship caregivers in providing safe, nurturing environment for children in their care.
Child Development Specialist
New Horizons
10.2016 - 02.2018
- Assessed exposure to substance abuse, violence and other risk factors.
- Observed children to recognize and maintain strong awareness of developmental progress.
- Actively coordinates with team of CPS, CASA, case workers, and therapist to provide rehabilitative treatment for behavioral issues and mental, physical, and sexual trauma while maintaining awareness of confidentiality.
- Performs guardianship duties for children 6-17 years of age. Monitors children at over 360 appointments, meetings, classes, and events annually.
- Actively communicates with probation officers and accompanies children during weekly PO check-ins.
- Reported child abuse in accordance with legal standards of mandatory reporters.
School Age Program Assistant
Spangdalem Airforce Base
01.2015 - 09.2016
- Enforced rules and instructions to maintain discipline.
- Used coordination and planning skills to achieve results according to schedule.
- Perform orientation and tours to new parents and children and answer any questions about program.
- Work face-to-face with over 100 children as well as implement and monitor through closed-circuit surveillance camera all activities of children and staff while in classrooms and center, and notes any discrepancies to Child Development Center Director IAW Child Abuse procedures.
- Knowledge of office functions to screen telephone calls and visitors. Receiving calls and organization of files.
- Cleaned, organized and restocked classrooms for upcoming classes
Education
Bachelor of Arts - Psychology
Argosy University
Online 12.2010 - 2014.11
Skills
Microsoft Office Proficiency
Efficient Data Input
CRM Systems (Salesforce)
Excel Spreadsheet Management
Outlook
Client Support
Proficient in Computer Applications
Collaborative Team Engagement
Approachable Attitude
Analytical Problem-Solving
Proficient in Prioritizing Tasks
Versatile in Dynamic Environments
Composed in High-Pressure Situations
Team Supervision
Client Intake
Assessment evaluations
Accomplishments
Developed and executed a strategic outreach initiative to expand 2Ingage's contractor network, engaging and negotiating with non-contracted providers. Led provider onboarding efforts and strengthened business-to-business relationships to enhance foster care placement opportunities. Successfully increase the provider network by over 30%, growing from 60 to 80 contractors and significantly expanding placement capacity for foster children.
Training/Certificates
- Child Development Theory
- Child Trafficking Awareness and Prevention
- Child Welfare Best Practices: Including Cultural Competency, a trauma informed approach
- Confidentiality
- Domestic Violence and Prevention
- Educational Rights, School Enrollment, and Post-18 Planning
- Gang Prevention Techniques and Resources
- Independent Living/Post-18 Planning
- Introduction to Unaccompanied Children and Guiding Laws
- Legal Topics to Unaccompanied Children
- Loss and Family Separation
- Mandatory Reporting and Best Practices for Engaging with Children to Ensure Safety
- Mental Health: A Trauma-Informed Approach
- Substance Abuse Awareness and Prevention
- Preventing, Detecting, and Responding to Sexual Abuse and Harassment
- Cyber Awareness Training
- Overview of Data Visualization
- Excel for Beginners: Advanced Functions
- Create a Simple Gantt Chart using Microsoft Excel
- Conditional Formatting, Tables and Charts in Microsoft Excel
- Using Basic Formulas and Function in Microsoft Excel
- Guiding Laws and Policies Impacting Unaccompanied Children
Timeline
Program Support Specialist
U.S. Committee for Refugees and Immigrants (USCRI)
03.2024 - 03.2025
Intake Placement Specialist II
Texas Family Initiative
06.2023 - 03.2024
Intake Placement Specialist I
Texas Family Initiative
04.2020 - 06.2023
Foster Care Case Manager
Children's Hope Residential Services Inc
02.2018 - 04.2020
Child Development Specialist
New Horizons
10.2016 - 02.2018
School Age Program Assistant
Spangdalem Airforce Base
01.2015 - 09.2016
Bachelor of Arts - Psychology
Argosy University
12.2010 - 2014.11
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