Jessika Garcia
Social Services
Panama City,FL
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Known for maintaining a positive attitude and consistently delivering results. Demonstrated willingness to take on additional responsibilities to meet team goals, showcasing a strong commitment to success.
Overview
10
10
years of professional experience
Work History
Program Support Specialist
U.S. Committee for Refugees and Immigrants (USCRI)
03.2024 - 03.2025
- Provide administrative support to the Children’s Services department, including but not limited to, intakes, data entry, reporting, research, resource development, human resources, invoicing, and logistical support.
- Draft correspondence, recommendations, and reports to management
- Responds to routine inquiries for data, case information, logistics (travel and administrative), and database support.
- Manage data accuracy using client documentation and databases, including but not limited to tracking referrals and updating internal reports and resources.
- Support policy processes to ensure accuracy and completeness during implementation.
- Retrieve, assemble, and compile information from electronic files in response to administrative requests or other inquiries.
- Other duties as assigned by supervisor.
Intake Placement Specialist II
Texas Family Initiative
06.2023 - 03.2024
- Provide administrative support including but not limited to, intakes, data entry, reporting, research, resource development, invoicing, and logistical support.
- Support policy processes to ensure accuracy and completeness during implementation.
- Retrieve, assemble, and compile information from electronic files in response to administrative requests or other inquiries.
- Responds to routine inquiries for data, case information and database support.
- Provides training for new staff and remedial training as needed with regards to placement process, regulatory, and compliance issues.
- Provides training for new staff and remedial training as needed on agency client management systems and other databases.
- Receives and reviews client referrals and intake information from state entities, other agencies, and agency staff.
- Communicates youth's needs and concerns from child's sponsoring agency to agency staff and foster families.
- Coordinates with agency foster care staff to ensure safety and compliance in all agency foster home placements.
- Ensure accurate system of identifying available resources to satisfy youth placements.
- Handles crisis calls and emergencies called in to agency's intake line.
- Complete documentation and forwards reports containing descriptive, analytical, and evaluative content.
- Coordinates with agency foster care and adoption permanency departments' staff on delivery of services to children and families.
- Develops, promotes, and practices teamwork in all activities.
- Assists in placing children referred to agency from external agencies.
- Reviews therapeutic notes, incident reports, and supporting documents in order to perform tier reassessments for clients.
- Supervises IPS I's during on call, after hours, or when supervisor is out of office.
Intake Placement Specialist I
Texas Family Initiative
04.2020 - 06.2023
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Works along side DFPS in placement of children who have experience trauma through abuse.
- Handles case load of children ages infant-21 on finding safe temporary or long term placement options through foster care or adoption.
- Coordinates placement with shelters, foster homes, adoptive homes, residential treatment centers, group homes, therapeutic treatment homes, and TLP programs by sending out emails and making phone calls for availability.
- Handles confidential information such as details on sensitive information on abuse, trauma, personal information, and etc.
- Advocate for foster children and their needs as well as act as mandated reporter.
- Provide documentation of placement search to DFPS case workers, judges, and CASA workers.
- Locating emergency placement for newly removed children into safe temporary placement options until family reunification can occur.
- Remaining up to date on training in which involve abuse, neglect, substance abuse, and etc.
Foster Care Case Manager
Children's Hope Residential Services Inc
02.2018 - 04.2020
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Created and updated systems of organization for case service plans and court reports.
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Updated case records daily with all client contacts and information.
- Completed regular visitations to check on children, families and home environments.
- Receives and reviews client referrals and intake information from DFPS.
- Ensures placements adhere to applicable regulations and Contract outcomes
- Ensures children are placed in properly trained and licensed facilities with appropriate capacity to accept placement
- Completes documentation and forwards reports containing descriptive, analytical and evaluative content
- Advocates, promotes and practices cultural sensitivity and responsiveness in all day-to-day interactions
- Provides 24 hour, on-call support to children/families served. Provides crisis intervention, when required
- Meets at least monthly with children and families on caseload. Additional frequency based on needs of child and family.
- Plans for and facilitates permanency and assists care providers and kinship caregivers in providing safe, nurturing environment for children in their care.
Child Development Specialist
New Horizons
10.2016 - 02.2018
- Assessed exposure to substance abuse, violence and other risk factors.
- Observed children to recognize and maintain strong awareness of developmental progress.
- Actively coordinates with team of CPS, CASA, case workers, and therapist to provide rehabilitative treatment for behavioral issues and mental, physical, and sexual trauma while maintaining awareness of confidentiality.
- Performs guardianship duties for children 6-17 years of age. Monitors children at over 360 appointments, meetings, classes, and events annually.
- Actively communicates with probation officers and accompanies children during weekly PO check-ins.
- Reported child abuse in accordance with legal standards of mandatory reporters.
School Age Program Assistant
Spangdalem Airforce Base
01.2015 - 09.2016
- Enforced rules and instructions to maintain discipline.
- Used coordination and planning skills to achieve results according to schedule.
- Perform orientation and tours to new parents and children and answer any questions about program.
- Work face-to-face with over 100 children as well as implement and monitor through closed-circuit surveillance camera all activities of children and staff while in classrooms and center, and notes any discrepancies to Child Development Center Director IAW Child Abuse procedures.
- Knowledge of office functions to screen telephone calls and visitors. Receiving calls and organization of files.
- Cleaned, organized and restocked classrooms for upcoming classes
Education
Bachelor of Arts - Psychology
Argosy University
Online 12.2010 - 2014.11
Skills
Microsoft Office Proficiency
Efficient Data Input
CRM Systems (Salesforce)
Excel Spreadsheet Management
Outlook
Client Support
Proficient in Computer Applications
Collaborative Team Engagement
Approachable Attitude
Analytical Problem-Solving
Proficient in Prioritizing Tasks
Versatile in Dynamic Environments
Composed in High-Pressure Situations
Team Supervision
Client Intake
Assessment evaluations
Accomplishments
Developed and executed a strategic outreach initiative to expand 2Ingage's contractor network, engaging and negotiating with non-contracted providers. Led provider onboarding efforts and strengthened business-to-business relationships to enhance foster care placement opportunities. Successfully increase the provider network by over 30%, growing from 60 to 80 contractors and significantly expanding placement capacity for foster children.
Training/Certificates
- Child Development Theory
- Child Trafficking Awareness and Prevention
- Child Welfare Best Practices: Including Cultural Competency, a trauma informed approach
- Confidentiality
- Domestic Violence and Prevention
- Educational Rights, School Enrollment, and Post-18 Planning
- Gang Prevention Techniques and Resources
- Independent Living/Post-18 Planning
- Introduction to Unaccompanied Children and Guiding Laws
- Legal Topics to Unaccompanied Children
- Loss and Family Separation
- Mandatory Reporting and Best Practices for Engaging with Children to Ensure Safety
- Mental Health: A Trauma-Informed Approach
- Substance Abuse Awareness and Prevention
- Preventing, Detecting, and Responding to Sexual Abuse and Harassment
- Cyber Awareness Training
- Overview of Data Visualization
- Excel for Beginners: Advanced Functions
- Create a Simple Gantt Chart using Microsoft Excel
- Conditional Formatting, Tables and Charts in Microsoft Excel
- Using Basic Formulas and Function in Microsoft Excel
- Guiding Laws and Policies Impacting Unaccompanied Children
Timeline
Program Support Specialist
U.S. Committee for Refugees and Immigrants (USCRI)
03.2024 - 03.2025
Intake Placement Specialist II
Texas Family Initiative
06.2023 - 03.2024
Intake Placement Specialist I
Texas Family Initiative
04.2020 - 06.2023
Foster Care Case Manager
Children's Hope Residential Services Inc
02.2018 - 04.2020
Child Development Specialist
New Horizons
10.2016 - 02.2018
School Age Program Assistant
Spangdalem Airforce Base
01.2015 - 09.2016
Bachelor of Arts - Psychology
Argosy University
12.2010 - 2014.11
Similar Profiles
RENE ALEJANDRO PINILLARENE ALEJANDRO PINILLA
Case Manager at U.S. Committee for Refugees and Immigrants USCRICase Manager at U.S. Committee for Refugees and Immigrants USCRI
ALINA CISNEROSALINA CISNEROS
Sr. Quality Assurance Manager at U.S. Committee for Refugees and Immigrants (USCRI)Sr. Quality Assurance Manager at U.S. Committee for Refugees and Immigrants (USCRI)
Olena SolonynkaOlena Solonynka
Case Manager (Employment Program) at USCRI (U.S. Committee for Refugees and Immigrants)Case Manager (Employment Program) at USCRI (U.S. Committee for Refugees and Immigrants)
Aliza HartsfieldAliza Hartsfield
Medical Assistant at Cardiovascular Institute of NW FloridaMedical Assistant at Cardiovascular Institute of NW Florida
Bobby MillsBobby Mills
Correctional Officer at Florida Department Of CorrectionsCorrectional Officer at Florida Department Of Corrections