Taneka McQueen
Virginia Beach,VA
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships. Currently pursuing advanced education and expertise in the maritime industry.
Overview
12
12
years of professional experience
Work History
Export Refrigeration Representative
CMA CGM AMERICA
Norfolk, VA
01.2021 - Current
- Research and complete request for refrigerated cargo for shipments
- Managed customer inquiries, providing accurate information and support to enhance satisfaction.
- Developed and maintained strong client relationships, fostering trust and loyalty within service environments.
- Coordinated communication between departments to streamline operations and improve response times.
- Analyzed customer feedback to identify trends, driving improvements in service quality and efficiency.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Collaborated with specialized equipment teams to manage reefers and gensets and worked closely with equipment teams handling dry cargo.
Export Strat BCO Rep
CMA CGM AMERICA
Norfolk, VA
01.2021 - Current
- Research and investigate export cargo shipments, and documentation releases
- Managed customer inquiries, ensuring prompt resolution and satisfaction.
- Facilitated communication between clients and internal teams for seamless operations.
- Streamlined documentation processes, improving accuracy in shipment tracking.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Damage Investigator
AVIS BUDGET GROUP, INC.
Virginia Beach, VA
05.2019 - 03.2020
- Managed, researched and analyzed damage claims related to corporate truck rentals
- Collaborated with law enforcement agencies to gather evidence and support criminal cases effectively.
- Prepared detailed reports summarizing findings and recommendations for management review.
- Documented findings and prepared detailed reports.
- Collaborated with federal agencies on investigations.
- Pursued continuous professional development to stay abreast of latest investigative techniques and technologies.
Loss Prevention Agent III
AVIS BUDGET GROUP, INC.
Virginia Beach, VA
05.2016 - 05.2019
- Repossession of lost/stolen vehicles and related vendor management
Salvage Coordinator
AVIS BUDGET GROUP, INC.
Virginia Beach, VA
01.2014 - 04.2016
- Operational process and staff management pertaining to salvaged vehicles
Education
Bachelor of Science - Healthcare Administration
Kaplan University
Davenport, IASkills
- MS Office (Excel, Word)
- Claims Investigation
- Data Entry
- Claim Processing
- Customer support
- Goal-oriented mindset
- Conflict Resolution
- Account/Claims Payables
- Reporting
- Multi-Tasking
- Staff Supervision
- Financial Records Analysis
- Database Management
- Trainer
- Project Coordination and Support
Timeline
Export Refrigeration Representative
CMA CGM AMERICA
01.2021 - Current
Export Strat BCO Rep
CMA CGM AMERICA
01.2021 - Current
Damage Investigator
AVIS BUDGET GROUP, INC.
05.2019 - 03.2020
Loss Prevention Agent III
AVIS BUDGET GROUP, INC.
05.2016 - 05.2019
Salvage Coordinator
AVIS BUDGET GROUP, INC.
01.2014 - 04.2016
Bachelor of Science - Healthcare Administration
Kaplan University