Taneka S. Walden
McDonough,USA
Summary
Adjunct professor specializing in business marketing and social service courses with expertise in classroom management and online instruction. Proven ability to develop engaging curricula that enhance student participation in both traditional and distance-learning settings. Committed to fostering critical thinking and deeper understanding of subject matter among students.
Overview
9
9
years of professional experience
Work History
Human Resource Manager, Strategic Sales
Equis Financial
Atlanta, USA
08.2023 - Current
- Human Resources Manager, Strategic Sales, leveraging my proven leadership and expertise to expand global operations and drive strategic growth.
- Spearhead global growth transformation in healthcare with a valued book of business of ~347M, developing a robust 3-year account plan that focuses on becoming the choice consulting partner to capture CX technology implementation opportunities, which includes strategic Account Management, Business Development and Sales, Operational excellence, digital transformation, and cross-functional collaboration.
- Directly contributed to significant increase in market share and revenue.
- Secured four RFPs across Medicaid, Senior Care Options, Provider, and Clinical Operations by year end 2024, enhancing market positioning.
- Developed strong relationships with high-value clients, driving collaboration and strategic alignment.
- Navigated complex business challenges, delivering innovative solutions that addressed client needs.
Human Resources, Client Solutions
Equis Financial
Atlanta, USA
12.2018 - 08.2023
- Directed client solutions as Human Resource Manager of Client Solutions - Healthcare for the Nation's largest health insurer and top payor in the market, managing a valued book of business of ~102M with a 78.5M growth target.
- Mapped 3-year strategy focusing on incremental YOY growth through strategic partner-client relationships to retain existing and acquire new business.
- Joined executive team to manage and cultivate trust-based client relationships and unlock new revenue streams.
- Delivered operational excellence and strategic partnership, increasing engagement with Alorica and client executives.
- Achieved strategic transformation through comprehensive planning.
Director, My Choice Center & Market Development
Cigna Express Scripts
Saint Louis, USA
05.2021 - 01.2022
- Directed market development initiatives to drive long-term transformational service and growth solutions.
- Launched an end-to-end experiential retention strategy designed to address gaps and opportunities in every area of impact.
- Managed 2 senior managers, 2 managers, and 22 supervisors, aligning approximately 600 employees towards a unified mission.
Customer Service Director, Contact Center
Cigna Express Scripts
Saint Louis, USA
07.2019 - 05.2021
- Recruited as Customer Service Director to implement fresh perspectives and best practices, improving organizational effectiveness.
- Stabilized attrition to <20% and developed career pathing opportunities, promoting and providing expanded responsibilities to 99 employees.
- Executed strategic experiments leading to sustainable, enterprise-wide solutions that enhanced operational efficiencies.
Adjunct Professor
Tattnall County Board Of Education
Reidsville, Georgia
07.2017 - 06.2020
- Delivered engaging lectures using PowerPoint to enhance student learning experiences.
- Developed and revised comprehensive course syllabi to meet curriculum standards.
- Prepared, administered, and graded exams and assignments to evaluate student performance.
- Maintained office hours to assist students with academic inquiries and support.
- Instructed undergraduate and graduate students in advanced marketing and social service topics.
- Addressed student questions regarding grading standards and course expectations.
- Implemented modern teaching approaches to increase student engagement and participation.
- Ensured alignment of course content with university guidelines and requirements.
Pharmacy Operations Manager, Express Scripts St. Louis Pharmacy
Cigna Express Scripts
Saint Louis, USA
11.2017 - 08.2018
- Oversaw pharmacy operations to ensure compliance with regulatory standards.
- Managed inventory levels and coordinated medication distribution processes.
- Led diverse team of 5 supervisors, 1 full-time intern, 10 operational leads, 3 QA inspectors, and approximately 145 frontline team members to ensure effective pharmacy operations.
- Led training initiatives for new staff on operational procedures and safety protocols.
- Developed training system and implemented site rotation schedule to enhance cultural consistency across the pharmacy.
Education
Bachelor of Arts - Biology and Psychology
Georgia Southern University
Statesboro, GA05-2017
MBA - Human Resources Manager
Northcentral University
San Diego, CASkills
- Classroom management
- Curriculum development
- Differentiated instructions
- Technology integration
- LMS Proficiency
- Strategic planning
- Student engagement strategies
- Online/hybrid teaching
- Assessment design
- Academic mentoring
- Subject matter expertise
- Process improvement
- Change management
- Results orientation
Awards
- Pinnacle Entertainment
- Cigna Express Scripts
Core Competencies
- Coaching and Development
- People and Relationship Management
- P&L Management
- Operations Management
- Business Development
- Process Improvements
- Project Management
- Results-Oriented
- Change Management
Timeline
Human Resource Manager, Strategic Sales
Equis Financial
08.2023 - Current
Director, My Choice Center & Market Development
Cigna Express Scripts
05.2021 - 01.2022
Customer Service Director, Contact Center
Cigna Express Scripts
07.2019 - 05.2021
Human Resources, Client Solutions
Equis Financial
12.2018 - 08.2023
Pharmacy Operations Manager, Express Scripts St. Louis Pharmacy
Cigna Express Scripts
11.2017 - 08.2018
Adjunct Professor
Tattnall County Board Of Education
07.2017 - 06.2020
Bachelor of Arts - Biology and Psychology
Georgia Southern University
MBA - Human Resources Manager
Northcentral University