Taneka Workman
Greenville,SC
Summary
Visionary Leader skilled in developing innovative long-term strategic plans while achieving short-term objectives. Delivered exceptional customer service and enhanced patient experiences through effective communication and problem-solving abilities. Committed to making complex processes easier for individuals and ensuring compliance with healthcare standards.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Psr/Non Certified Medical Assistant
AFC Urgent Care Bon Secours
12.2024 - Current
- Greet and check in patients in a friendly, professional manner
- Manage patient flow and communicate wait times effectively
- Provide excellent customer service to ensure a positive patient experience
- Verify patient demographics and insurance eligibility
- Accurately enter patient information into EMR (Experity preferred)
- Explain visit costs, co-pays, and billing policies
- Collect co-pays, deductibles, and self-pay balances
- Maintained daily cash drawer with accurate reconciliation to support financial integrity
- Answered phones, scheduled appointments, and responded to inquiries to enhance patient accessibility and satisfaction
- Scan and upload documents into patient records
- Maintain HIPAA compliance and patient confidentiality
- Support clinical team with administrative needs
- Organized and maintained front desk area to improve operational efficiency and create welcoming environment
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Prepare and administer medications following physician instructions.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Provide authorized prescription and drug refill information for pharmacies as directed by the provider.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Perform routine laboratory tests and sample analyses.
- Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.
- Ability to collaboratively work with patients, families, and teams within a high-volume environment.
- Utilized medical terminology to ensure accurate communication with healthcare professionals.
- Demonstrated attention to detail in verifying patient information and documentation.
- Exhibited ability to multitask by managing multiple patient requests simultaneously.
PsrCNA - Certified Nursing Assistant/ Unit Secretary/Patient Access Specialist (ER)
Prisma Health
Greenville, SC
01.2021 - 12.2025
- Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
- Assisted with serving meals, feeding patients, and ambulating, turning, and positioning patients.
- Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
- Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, and therapeutic baths; and applying restraints.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor.
- Recorded patient actions by completing forms, reports, logs, and records accurately.
- Maintains work operations by following policies and procedures.
- Protects organization's value by keeping patient information confidential.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements.
- Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure.
- Accepted ownership for new requests and explored opportunities to add value to nursing department and hospital reputation.
- Handled incoming telephone calls to assist patients and staff
- Welcomed visitors to the facility and provided assistance as needed
- Record patient's personal and medical information
- Managed phone communications to respond to patient inquiries and schedule appointments
- Recorded detailed patient insurance and personal information for accurate medical records
- Maintained and updated patient files and appointment information to ensure accuracy
- Shared crucial patient information and updates with medical staff for coordinated care
- Liaised with insurance companies to verify coverage and address billing inquiries
- Facilitated patient payments and coordinated with insurance companies to resolve billing issues
- Organized and managed paperwork and clerical tasks to maintain office efficiency
Certified Nursing Assistant
CNA-Greenville
Greenville, SC
04.2014 - 05.2019
- Delivered personal care and services by assisting with activities of daily living to enhance patient well-being.
- Obtained and recorded vital signs and weight.
- Make routine rounds on each assigned resident and patient in accordance with established procedures.
- Promptly communicate any significant changes in behavior or condition to supervisor.
- Communicated significant changes in behavior or condition to supervisor to ensure timely and appropriate care.
- Accurately document all care as required by company policy and in compliance with state and federal regulations.
- Ensured patient comfort by utilizing resources, transporting patients, responding to call lights and requests, and reporting observations to nursing supervisor.
- Service and protect the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.
Education
Cna -
National Health Care Coorperation
Greenville, SCPhysician practice clerk -
Greenville Technical College
Greenville, SCDiploma - High school diploma or GED
Berea High School
Greenville, SCSkills
- Patient care
- Vital sign monitoring
- Patient assessment
- Patient monitoring
- Medical terminology
- Processing insurance claims
- Insurance verification
- EMR/EHR
- Medical Records
- CPT coding
- ICD-9
- Medical billing
- Medical collection
- Order entry
- Laboratory Experience
- Patient registration
- Healthcare processes
- Managed care
- Urgent care
- Clinic experience
- Confidential information handling
- Customer service
- Customer communication
- Telephone communication
- Outbound calling
- Clerical support
- Quality data entry
- Data entry
- Data collection
- Documentation management
- CRM software
- Epic
- Desktop applications
- Family engagement
- Patient support experience
- Patient interaction
- Patient safety monitoring
- Medical equipment maintenance
- Rework
- Administrative medical support
- Organizational skills
- Clinical experience
- Hospice care
- Hospice
- Physician offices (work setting)
- CPR
- Medical billing
- Family engagement
- Administrative medical support
Certification
- CNA
- CPR Certification
- BLS Certification
Languages
English
Timeline
Psr/Non Certified Medical Assistant
AFC Urgent Care Bon Secours
12.2024 - Current
PsrCNA - Certified Nursing Assistant/ Unit Secretary/Patient Access Specialist (ER)
Prisma Health
01.2021 - 12.2025
Certified Nursing Assistant
CNA-Greenville
04.2014 - 05.2019
Cna -
National Health Care Coorperation
Physician practice clerk -
Greenville Technical College
Diploma - High school diploma or GED
Berea High School