Taneria McCann
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
American Car Center
02.2019 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Material Handler
Amazon
01.2018 - 01.2019
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Material Handler
DHL Supply Chain
08.2017 - 11.2018
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Customer Service Representative
Walmart
05.2013 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Nursing
Southwest Tennessee Community College
Memphis, TN08.2024
High School Diploma -
Westwood High School
Memphis, TN05.2012
Skills
- Adobe Systems Adobe Creative Cloud
- Travel Planning
- Lotus Notes
- Oracle PeopleSoft
- Microsoft Word
- Microsoft Excel
- Business Development Understanding
- Call Center Operations
Timeline
Customer Service Representative
American Car Center
02.2019 - 01.2023
Material Handler
Amazon
01.2018 - 01.2019
Material Handler
DHL Supply Chain
08.2017 - 11.2018
Customer Service Representative
Walmart
05.2013 - 12.2016
Nursing
Southwest Tennessee Community College
High School Diploma -
Westwood High School
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