TANESHA DAVIS
Goldsboro,NC
Summary
Motivated team player with 3+ years in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer problems. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Alorica
Georgia
01.2023 - Current
- Collected source data such as the customer's name, addresses, phone numbers, credit card information for over 2,000+ customers to enter into the Microsoft database
- Analyzed customer feedback data to identify key areas for improvement
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
- Memorized all company products and services within a week time frame to be able to answer customers quickly and efficiently.
Personal Care Aide (PCA)
Hands of Hope
Perry, Georgia
06.2021 - 02.2023
- Providing in home care such as meal prep, bathing grooming, light housekeeping, & Companion care activities
- Providing transportation for the clients to & from their appointments
- Giving them daily reminders for their medication & supplements.
Customer Service Associate
T.j. Maxx
Warner Robins, Georgia
02.2020 - 09.2021
- Assisted over 50+ customers on a daily basis in finding or selecting items, and also providing recommendations for different items within the store
- Provided excellent customer service and received 97% of positive feedback in our surveys done by our customers
- Assisted our team members when necessary in handling cash registers, organizing inventory rooms, marking down items, labeling products, unloading merchandise, and making sure the store was tidy for our customers
- Build sustainable customer relationships of trust through open and interactive communication.
Education
Sterile Processing Technician
Penn Foster Career School
Scranton, PADiploma -
Goldsboro High
Carolina, North05.2019
Skills
- 70 WPM typist
- Problem-solving
- Interpersonal skills
- Inbound Phone Call Management
- Call Center Operations
- Verbal and Written Communication
- Cash Handling
- Sales Expertise
- Data Gathering
Timeline
Call Center Representative
Alorica
01.2023 - Current
Personal Care Aide (PCA)
Hands of Hope
06.2021 - 02.2023
Customer Service Associate
T.j. Maxx
02.2020 - 09.2021
Sterile Processing Technician
Penn Foster Career School
Diploma -
Goldsboro High