Mikisha Hopgood
St Louis,MO
Summary
I AM A CONSISTENT, HARD WORKING, HIGHLY MOTIVATED PERSON. I ENJOY WORKING WITH THE PUBLIC. I FEEL THAT I AM A FRIENDLY,
OUTGOING AND DEPENDABLE PERSON. I FEEL IT IS CRUCIAL TO DEMONSTRATE THE IMPORTANCE OF MY JOB DUTIES AND EXPECTATIONS. I AM LOOKING TO IMPROVE MY POSITION IN THE WORKFORCE, EXPAND
MY KNOWLEDGE AND SKILLS. I AM ALSO LOOKING TO ESTABLISH LONG TERM EMPLOYMENT IN A FRIENDLY ENVIRONMENT.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Uhaul Moving And Storage
Saint Louis, MO
02.2021 - Current
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
- Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels
Front Desk Receptionist
Hyatt Regency Mccormick Place
Saint Louis, MO
03.2020 - 01.2022
- responsible for balancing the revenue and expense transactions,
- which occurred during the day at the hotel. Responsible for the overall
- operations and appearance of the front desk of a hotel
- Greet guests upon arrival, check them in and provide them with any
- information they need to enjoy their stay Audit and balance reports
- from the day shifts Schedule guest wake-up calls and reservations for
- the following day Verify that all EOD work has been performed by
- other departments Respond to guest inquiries, concerns and
- complaints as needed Answer phones and place reservations Run
- EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation
- cards Balance cash drawers and record receipts Facilitate the deposit
- of guests’ valuables in hotel safe
Restaurant Waiter
Ruth Chris Steakhouse
Saint Louis, MO
01.2018 - 03.2020
- Developed expert knowledge of food and drink pairings, memorizing over 200 types of cocktails, wines and spirits
- Improved use of upselling techniques to increase sales by an average of $10 per ticket
- Trained 3 new hosts and waiters in customer service, seating, and menu items as well as opening and closing duties
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ01-2018
Skills
- Microsoft Office
- Data Entry
- Call Control
- Account updating
- Customer Service
- Payment Processing
- Account Management
- Video conferencing software
- 70 WPM typist
- Customer service
- Adaptability
- Verbal communication
- Interpersonal skills
- Problem-solving
Timeline
Call Center Representative
Uhaul Moving And Storage
02.2021 - Current
Front Desk Receptionist
Hyatt Regency Mccormick Place
03.2020 - 01.2022
Restaurant Waiter
Ruth Chris Steakhouse
01.2018 - 03.2020
High School Diploma -
Penn Foster College