Tanesha Felder
Staten Island,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Field Customer Service Representative
Maximus
Staten Island, NY
07.2022 - Current
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
- Understood and thoroughly explained services provided to customers and potential customers.
- Educated clients on insurance policies and procedures.
- Updated, entered and reviewed customer data.
- Communicated with people from various cultures and backgrounds on application process.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Manage to make 40 -60 Calls per day
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Customer Service Representative
Navient - Department Of Labor
Remote, Remote
07.2021 - 02.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Offered advice and assistance to customers
- Answered constant flow of customer calls with minimal wait times.
- Worked fast to complete tasks and meet daily deadlines.
- Assisted clients with completion of applications and paperwork.
- Self-motivated, with strong sense of personal responsibility.
- Managed to do 15-20 cases per day
Education
Associates of Applied Science - Health Information Technology
The College For Excellence
09.2009
High School Diploma -
Curtis High School
Staten Island, NY06.2004
Skills
- Telephone Skills
- PC Proficiency
- Clerical Skills
- Data Verification
- Office Organization
Timeline
Field Customer Service Representative
Maximus
07.2022 - Current
Customer Service Representative
Navient - Department Of Labor
07.2021 - 02.2022
Associates of Applied Science - Health Information Technology
The College For Excellence
High School Diploma -
Curtis High School
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