Hi, I’m
Tanesha Maddox
Kansas City,MO
Summary
Authorized to work in the US for any employer Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
7
years of professional experience
Work History
Greenlight
Budtender
01.2022 - Current
Job overview
- Read industry publications to maintain knowledge on current and future bud trends.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items..
- Managed high volume of cash with [Number]% accuracy rate.
- Packaged regulated products in appropriate exit containers.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Cerner Corporation
Support Analyst
02.2021 - Current
Job overview
- Support Analyst to the V.A to maintain, provision or deprovision provider and associate accounts
- Works with Active Directory, to add modify or deprovision accounts within multiple domains.
- perform analysis and determine client problems, and document these issues to assist customers for the purpose of improving processes related to system issues
- Evaluating and resolving complex problems that arise.
- Troubleshooting hardware and software issues.
- Performing user administrative tasks.
- Take incoming calls from customer and trouble shoot the issue to completion.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Created user accounts and managed access control.
GEHA
Claims Representative
12.2019 - 02.2021
Job overview
- Claims processing, Customer Service representative for Health insurance
- Provided independent decision making skills and demonstrated initiatives to resolve issues for internal and external customers
- Recognized for consistency of 98% plus, accuracy in claims processing
- Answered incoming calls while handling in-person inquiries
- Composed and typed routine letters and documented file activity on a regular basis on the computer
- Processed and handled new non-technical claims
- Performed clerical functions which included opening, sorting and distributing incoming mail and processing outgoing mail, copy work, handled office subpoenas, filing and assisted the unit and supervisor in multiple projects using expert time management with little supervision
- Paid vendor statements and handled payment complaints and discrepancies
- Processed checks, stop payments, cancellations, voids payments
- Scheduled appointments
- Adjusting claims and providing information on covered health services with our company.
Intuit
Technical Support Representative
02.2017 - 08.2017
Job overview
- Providing Technical Support for Intuit Quickbooks customers
- Handling tax claims; handling payroll for various cities
- Assisted on accounts payables for clients
- Entered and updated trouble tickets for customers with technical issues
- Assisted upper management in creating new policy and procedures
- Provided suggestions regarding increasing technical support productivity
- Mentored and trained new representatives
H&R Block
Technical Support Representative
05.2016 - 02.2017
Job overview
- Diagnosed and resolved technical hardware and software issues involving internet connectivity, email
- Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps
- Handled trouble tickets with support interventions for urgent issues
- Identified and escalated priority issues per client specifications
- Performed PC Tune-Up's, Antivirus and Hard drive backup package installation
Education
Northwest Missouri State University
Bachelor's from Psychology
Raytown Sr. High School
High School Diploma
2015
Skills
- Executive Administrative
- Administrative Support
- Customer Service
- Customer Care
- Call Center
- Technical Support
- Process Improvements
- Technical Documents Comprehension
- Organizational Skills
- Windows 10
- Call Center Operations
- Technical Issues Analysis
Timeline
Budtender
Greenlight
01.2022 - Current
Support Analyst
Cerner Corporation
02.2021 - Current
Claims Representative
GEHA
12.2019 - 02.2021
Technical Support Representative
Intuit
02.2017 - 08.2017
Technical Support Representative
H&R Block
05.2016 - 02.2017
Northwest Missouri State University
Bachelor's from Psychology
Raytown Sr. High School
High School Diploma
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