Tanesha Woodham
Darlington,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Call Center Representative/Insurance Agent
Alorica
02.2022 - Current
- Build relationships with clients using active listening and issue resolution to provide excellent service.
- Abide by policy and standards while handling each call such as HIPAA,PHI,etc.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Handling insurance claims, collecting payments using different methods& scheduling appointments as needed.
- Maintaining 95% customer satisfaction rate.
Cashier/Customer Service
Food Lion
07.2019 - 11.2022
- Maintained 95% customer satisfaction rate.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed and obtained relationships with customers to increase customer loyalty.
- Processed daily and weekly DSD tickets to file invoices.
- Checked EDI invoices to resolve outstanding invoices.
Student Intern/Office Assistant
CareSouth Carolina-Dental
10.2019 - 12.2019
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Verifying insurance
- Participated in observing different roles Dental Hygienist take on.
Summer Intern Paralegal Assistant
Public Defenders Office
07.2019 - 10.2019
- Communicated pertinent information to clients via phone, email, and mail.
- Expressed empathy to situations in need of it.
- Assisted with billing/ accepting payments from clients.
- Attended court hearings and depositions to take notes and document proceedings.
- Assisted attorneys with scheduling appointments, reviewing and organizing witness reports.
- Adhered to privacy laws to avert possible information breaches and protect client data.
Education
High School Diploma -
Darlington High School
Darlington, SC06.2020
Skills
- Interpersonal
- Microsoft/ Technology
- Adaptability
- Flexibility
- Customer Service/ Call center
- Time Management
- Teamwork
- Organizational Skills
- Data Entry
- Medical Terminology& Anatomy Knowledge
Timeline
Call Center Representative/Insurance Agent
Alorica
02.2022 - Current
Student Intern/Office Assistant
CareSouth Carolina-Dental
10.2019 - 12.2019
Cashier/Customer Service
Food Lion
07.2019 - 11.2022
Summer Intern Paralegal Assistant
Public Defenders Office
07.2019 - 10.2019
High School Diploma -
Darlington High School
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