Taneshia L. Scott
Saint Augustine
Summary
To obtain a position that will enable me to use my organizational skills and ability to work well with people.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Burlington
04.2022 - Current
- Supervised customer service team to enhance operational efficiency and service quality.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Analyzed performance metrics to identify trends and areas for improvement within the team.
- Coordinated scheduling and resource allocation to ensure optimal coverage during peak hours.
- Resolved escalated customer issues, fostering a positive resolution experience and loyalty retention.
Area Supervisor
Ross Dress for Less
06.2019 - 04.2022
- Led training sessions, enhancing team performance and operational efficiency.
- Analyzed performance metrics to identify areas for operational enhancement.
- Collaborated with upper management to strategize on long-term operational goals.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
Front End Supervisor
Ross Dress for Less
09.2015 - 06.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
Bachelor of Science - Psychology
Florida Memorial University
Miami Gardens, FL12.2010
Skills
- Customer Relation
- Managed Scheduling
- Cash Register Operation
- Teamwork and collaboration
- Sales Techniques
- Interpersonal skills
- Attention to detail
- Visual Display Building
- Product Knowledge
- Documentation
- Microsoft Word
- Microsoft PowerPoint
Affiliations
- Alpha Kappa Alpha Sorority, Incorporated, Chapter Secretary – Committee Chair
- Psi Chi, International Honor Society in Psychology
Community Service And Activities
- Relay for Life – Walked in memory of those who has and those who passed on due to cancer.
- Habitat for Humanity – Helped build/paint a house for single parents/ elderly person.
- Give Kids the World – interacted with kids with life-threatening illness by helping them get onto horses and serve in the cafeteria area.
- Clean the World – volunteered to address urgent global health needs like hygiene by helping pick out best hotel soap to be made into a bar of soap.
- Second Harvest Food Bank – volunteer work for helping neighbors in need.
Languages
American Sign Language
Native or Bilingual
Timeline
Customer Service Supervisor
Burlington
04.2022 - Current
Area Supervisor
Ross Dress for Less
06.2019 - 04.2022
Front End Supervisor
Ross Dress for Less
09.2015 - 06.2019
Bachelor of Science - Psychology
Florida Memorial University
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