Tanesia Ricks
Brooklyn Park,MN
Summary
Administrative and support professional with experience in patient intake, appointment coordination, insurance verification, and Epic scheduling. Also brings classroom support, small-group instruction, and customer service experience, with a focus on organization, communication, and dependable day-to-day operations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Paraprofessional
Sojourner Truth Academy
Minneapolis, MN
06.2019 - Current
- Assisted teachers with small-group learning and one-on-one student support.
- Supported classroom instruction at Sojourner Truth Academy across core subject lessons.
- Kept students focused and engaged during lessons, providing nurturing guidance with everyday tasks.
- Taught new concepts and translated information to enhance student understanding.
- Adjusted lesson plans, supervised students, tracked progress, and ensured safety in the classroom.
Remote Customer Service Agent II
Ecolab
Eagan, MN
06.2017 - 06.2019
- Resolved customer inquiries for Ecolab accounts via phone and email, ensuring effective communication.
- Provided timely support to customers, contributing to overall satisfaction.
- Documented service issues and routed cases to appropriate departments for resolution.
- Handled eGain emails to facilitate customer support
- Maintain knowledge of Ecolab products and systems
- Process Inbound Calls for Institutional and Pest extermination
Scheduler
Twin Cities Orthopedics
Fridley, MN
04.2016 - 04.2017
- Welcomed patients and managed the check-in/out process to ensure smooth service flow.
- Confirmed visit details, arrival times, and preparation instructions by phone.
- Executed daily duties with accuracy and efficiency to support team operations.
- Tracked appointments, deadlines, and coverage needs using Epic.
- Verified insurance details and referral requirements before scheduled visits.
- Coordinated patient appointments across orthopedic clinics and provider calendars.
Receptionist
Metro Dental
St. Louis Park, MN
03.2012 - 02.2016
- Greeted patients at Metro Dental front desk, managing waiting room flow to enhance patient experience.
- Answered incoming calls and directed questions to appropriate Metro Dental staff.
- Scheduled patient appointments using dental office calendar and recall systems.
- Checked in patients and collected forms for Metro Dental treatment visits.
- Verified patient insurance information and updated records in office systems to ensure accurate billing and service delivery.
Education
Cosmetology
Empire Beauty School
Bloomington, MN08-2015
Criminal Justice
University of Phoenix
Minneapolis, MN07-2014
Skills
- Small group instruction
- Classroom support
- Epic scheduling
- Insurance verification
- Appointment coordination
- Patient intake
- Customer service
- Time management
Certification
- Paraprofessional Certificate
Accomplishments
- Demonstrated exceptional customer service skills, contributing to positive patient interactions and satisfaction.
Recognized for outstanding performance in workplace
Received recognition as Employee of the Quarter for exemplary work
Achieved Gold Medal Star award for exceptional performance
Timeline
Paraprofessional
Sojourner Truth Academy
06.2019 - Current
Remote Customer Service Agent II
Ecolab
06.2017 - 06.2019
Scheduler
Twin Cities Orthopedics
04.2016 - 04.2017
Receptionist
Metro Dental
03.2012 - 02.2016
Cosmetology
Empire Beauty School
Criminal Justice
University of Phoenix