Tang Cha
Fresno,CA
Summary
Driven by a results-focused approach during my tenure at The Home Depot Inc, I leveraged my expertise in warehouse organization and problem-solving to significantly enhance team productivity and customer satisfaction. My adeptness in forklift operations and clear communication facilitated a positive work environment, leading to a marked improvement in operational efficiency and mentoring of new hires.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
General Warehouse Associate II Key Carrier
The Home Depot MDO 5889
01.2021 - Current
- Operated RF scanners to move units from location to location, to check locations for units, to receive during inbound, checking in units and RTV units out of warehouse.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- At end of day, make sure all dock doors and exits are locked and closing checklist completed.
- Help cover the office area when needed. Which consist of answering any Teams chat that comes through, taking inbound phone calls and resolving its issue, making outbound calls to resolve and or clarify the situation at hand.
Department Supervisor With Keys
The Home Depot Store 1086
01.2015 - 01.2021
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.
- Demonstrated strong leadership qualities by stepping up during Assistant Managers/Manager absences to oversee day-to-day operations seamlessly.
- Coordinated special events within the department to engage customers and drive sales revenue higher than expected levels.
- Developed a cohesive team environment through effective communication and conflict resolution techniques.
- Streamlined inventory management for improved stock availability and reduced waste.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Merchandise Execution Team Member
The Home Depot Inc
01.2012 - 01.2015
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Supported cross-functional teams with merchandising projects for special events, such as holiday promotions or new product launches.
- Contributed to loss prevention efforts by maintaining accurate inventory records and reporting suspicious activity.
- Enhanced merchandise presentation by creating visually appealing displays and executing store layout plans.
- Improved efficiency by regularly updating planograms according to company guidelines and standards.
- Developed merchandising strategy to efficiently move overstock.
Education
Associate of Arts - Small Business Management
Fresno City College
Fresno, CA05.2014
Skills
- Warehouse Organization
- Problem-Solving
- Self-Motivated and Disciplined
- Forklift Operations
- Attention to Detail
- Punctual and Dependable
- Clear Communication
- Microsoft Outlook
- Microsoft Excel
- Time Management
- Delegating Work
- Mentoring and training
- Customer Service
- Microsoft Office
Languages
Hmong
Native or Bilingual
Timeline
General Warehouse Associate II Key Carrier
The Home Depot MDO 5889
01.2021 - Current
Department Supervisor With Keys
The Home Depot Store 1086
01.2015 - 01.2021
Merchandise Execution Team Member
The Home Depot Inc
01.2012 - 01.2015
Associate of Arts - Small Business Management
Fresno City College
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