Tanganyika Johnson
Las Vegas,NV
Summary
Offering friendly and service-oriented approach with commitment to learning and development. Brings understanding of customer service principles and retail operations, along with skills in communication and organization. Ready to use and develop customer service and sales skills in any role
Overview
9
9
years of professional experience
Work History
Warehouse Lead
Acoustic Sound Design
03.2025 - Current
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Sorted and packaged products for shipment, adhering to safety protocols and quality standards.
- Collaborated with team members to optimize workflow and increase overall productivity in the warehouse.
- Maintained cleanliness and organization of work area to promote a safe working environment.
- Assisted in training new associates on operational procedures and equipment usage.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Drove forklifts, pallet jacks and other equipment to move materials.
Customer Service Cashier
Chevron
11.2024 - 05.2026
- Processed customer transactions efficiently using POS systems, ensuring accurate cash handling.
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to meet safety standards.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints effectively, leading to increased satisfaction rates.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Company Driver
Pride
10.2022 - 11.2024
- Ensured timely deliveries by adhering to scheduled routes and traffic regulations.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed cargo loading and unloading processes, optimizing space utilization for efficiency.
- Maintained accurate delivery logs and records for tracking shipments and inventory management.
- Collaborated with dispatch team to resolve delivery issues and improve service reliability.
- Participated in regular vehicle maintenance checks, enhancing overall fleet performance and longevity.
- Promoted a positive company image by maintaining a clean and professional appearance both on and off the road.
- Successfully navigated challenging weather conditions while maintaining strict adherence to safety guidelines.
- Transported items to and from company site with focus on safety and efficiency.
Company Team Driver
Affordable Transportation
03.2022 - 10.2022
- Operated long-haul vehicles, ensuring timely deliveries to clients across diverse regions.
- Maintained accurate logs and records of all trips, adhering to compliance regulations.
- Conducted routine vehicle inspections, optimizing safety and performance standards.
- Collaborated with dispatch team to streamline route planning for improved efficiency.
- Implemented fuel-efficient driving techniques, reducing operational costs while maintaining service quality.
Casino Cage Cashier
Luxor
09.2018 - 03.2022
- Processed cash transactions accurately and efficiently for high-volume customers.
- Managed currency exchanges and maintained compliance with gaming regulations.
- Trained new staff on operational procedures and customer service standards.
- Resolved discrepancies in transactions through thorough investigation and collaboration.
- Quickly and accurately counted drawers at start and end of each shift.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Streamlined cash transactions by implementing efficient cashier procedures and maintaining high levels of accuracy.
Dual Rate Supervisor
Tropicana Hotel and Casino
09.2017 - 08.2018
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented process improvements, leading to streamlined workflows in guest services.
- Monitored performance metrics to identify areas for improvement and staff development.
- Resolved guest complaints swiftly, maintaining high satisfaction levels through effective problem-solving techniques.
- Conducted regular training sessions on customer service best practices and operational protocols.
Education
High School Diploma -
Centennial High School
Compton, CA06.1995
No Degree -
Southwest Trucking
Phoenix, AZSkills
- Supervisory experience
- Time management
- Customer service
- Order picking
- Product packaging
- Materials transport
- Conflict resolution
- Warehouse functions
- Load planning
- Employee training
- Forklift operations
- Order fulfillment
Timeline
Warehouse Lead
Acoustic Sound Design
03.2025 - Current
Customer Service Cashier
Chevron
11.2024 - 05.2026
Company Driver
Pride
10.2022 - 11.2024
Company Team Driver
Affordable Transportation
03.2022 - 10.2022
Casino Cage Cashier
Luxor
09.2018 - 03.2022
Dual Rate Supervisor
Tropicana Hotel and Casino
09.2017 - 08.2018
No Degree -
Southwest Trucking
High School Diploma -
Centennial High School