Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TANGANYIKA YARBOR

PHOENIX,ARIZONA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both me and my employer and allow future growth and advancement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Dietary Associate

Abrazo Heart Hospital
02.2024 - 05.2025
  • Prepared and served meals following dietary guidelines and nutrition standards.
  • Maintained cleanliness and organization of kitchen and dining areas.
  • Assisted with inventory management, ensuring stock levels met operational needs.
  • Collaborated with kitchen staff to develop menu options accommodating diverse dietary restrictions.
  • Trained new employees on food safety protocols and kitchen best practices.
  • Implemented process improvements to enhance meal preparation efficiency and reduce waste.
  • Monitored food temperatures to ensure compliance with health regulations and safety standards.
  • Delivered exceptional customer service, addressing dietary concerns promptly and effectively.
  • Maintained accurate records of patient dietary preferences, allergies, and nutritional needs to ensure optimal care and meal planning.
  • Developed strong rapport with patients through active listening and empathetic communication, resulting in increased patient satisfaction scores.
  • Handled special event catering requests within the facility, coordinating menus with clients while adhering to budgetary constraints.
  • Served as a liaison between the dietary department and nursing staff, addressing concerns regarding patient nutrition promptly and professionally.
  • Maintained cleanliness and organization in food preparation areas, adhering to strict sanitation standards and guidelines.

2A Production Associate

Hello Fresh
08.2023 - 01.2024
  • Duties: production of boxes/packing food into boxes on assembly line. Main duties were grabbing vegetables/meats or other ingredients for specific recipes on an assembly line.
  • Operated production equipment to ensure efficient assembly of meal kits.
  • Monitored quality control processes, maintaining safety and hygiene standards in food preparation.
  • Trained new associates on standard operating procedures and best practices for production efficiency.
  • Assisted in inventory management by tracking supplies and reporting shortages to supervisors.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.

Production Associate

Randstad
11.2022 - 08.2023
  • Company Overview: Randstad is a temp agency. Assignment was at Hello fresh.
  • Duties: production of boxes/packing food into boxes on assembly line. Main duties were grabbing vegetables/meats or other ingredients for specific recipes on an assembly line. hired permanent 8/23/2023.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Production Associate

Amazon
10.2021 - 01.2022
  • Use scanners to read barcodes on products, ensure items meets quality requirements, get orders ready to be packed and shipped, and follow directions to items on warehouse floor.
  • Inspected finished goods for defects, ensuring adherence to quality control measures.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.

Call Center Representative

Infinia Search
08.2021 - 10.2021
  • Answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Also, helping drivers find customers.
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Trained new team members on policies, procedures, and best practices for customer service excellence.
  • Provided accurate product information and support, enhancing customer satisfaction and loyalty.
  • Analyzed call metrics to identify trends and improve overall service delivery efficiency.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Addressed customer account discrepancies and concerns.

Dispatch Coordinator

Amazon
04.2018 - 01.2020
  • Coordinate rescue support between to drivers. Communicate with delivery partners ensuring on-time delivery. Solve for planned and unplanned events (traffic, weather, sporting, community) leading to anomalies outside normal dispatch operations. Identifies exceptions and escalates to management. Complete intra-window reports using standard tools/process. Communicate via chat/phone/email with various Amazon stakeholders to answer real time questions to remove barriers.
  • Coordinated logistics and transportation schedules to optimize efficiency and reduce delays.
  • Implemented tracking systems for real-time monitoring of shipments and deliveries.
  • Collaborated with cross-functional teams to resolve discrepancies and improve service levels.
  • Developed standard operating procedures to enhance dispatch processes and ensure compliance.
  • Mentored junior staff on effective communication techniques and operational best practices.
  • Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
  • Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.

Machine Operator

DISTRICTPHOTOINC
05.2016 - 07.2017
  • Project planning Attention to detail Critical thinking Filing and data archiving Quality assurance Patient scheduling Covered match books to covers, sewed books, collated components for assembly, and logged out orders for mailing. Assisted machine operators with finished pieces. Liaised between customers and manufacturing to design new products. Maintained necessary level of communications between shifts. Responsible for achieving production requirements. Ensured that all health and safety guidelines were followed. Estimated costs and set quality standards. Made sure that products were produced on time and are of good quality. Monitored product standards and quality-control programs. Tested products or subassemblies for functionality or quality.
  • Monitored production processes, identifying and resolving issues to maintain workflow efficiency.
  • Trained new operators on safety protocols and equipment handling procedures.
  • Collaborated with quality assurance teams to uphold product standards and specifications.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

Crew Leader

Precision Cleaning Service
03.2007 - 02.2008
  • Cleaned in and around the buildings, always prioritizing safety. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Dismantled, cleaned and replaced light fixtures. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Inspected facility and grounds and picked up any trash. Spot cleaned furniture and carpet. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Steam cleaned and shampooed carpeted areas. Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees. Setup arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Led team to ensure quality cleaning standards in residential and commercial properties.
  • Trained new crew members on cleaning protocols and safety procedures.
  • Coordinated schedules to optimize workflow and resource allocation for multiple projects.
  • Conducted quality inspections to maintain high service levels and client satisfaction.
  • Resolved customer complaints promptly, ensuring effective communication and service recovery.
  • Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness for operations.
  • Developed training materials to enhance team performance and operational knowledge base.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Education

High School Diploma - Business & Accounting

Phoenix College

Skills

  • Computerized accounting
  • Business law
  • Income tax
  • Business practices
  • Entrepreneurship
  • Motivation
  • Business development
  • Shipping and logistics
  • Customer service
  • Client relations
  • Order processing
  • Administrative support

Certification

Cpr

Timeline

Dietary Associate

Abrazo Heart Hospital
02.2024 - 05.2025

2A Production Associate

Hello Fresh
08.2023 - 01.2024

Production Associate

Randstad
11.2022 - 08.2023

Production Associate

Amazon
10.2021 - 01.2022

Call Center Representative

Infinia Search
08.2021 - 10.2021

Dispatch Coordinator

Amazon
04.2018 - 01.2020

Machine Operator

DISTRICTPHOTOINC
05.2016 - 07.2017

Crew Leader

Precision Cleaning Service
03.2007 - 02.2008

High School Diploma - Business & Accounting

Phoenix College

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TANGANYIKA YARBOR