Tangela Arnett
Fort Lauderdale,FL
Summary
To become an asset to a company that has permanent growth opportunities as a Customer Service Representative.
Overview
19
19
years of professional experience
Work History
Bartender
Playmates Gentlemens Club
01.2022 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Aviation Security Officer
Andy Frain Services
01.2021 - 01.2022
- Inspect packages and verify identification of persons within security area
- Alert and evacuate persons and buildings in case of emergencies/ fire alarms
Inbound/Outbound CSR Agent
Maximus Call Center
02.2020 - 12.2020
- Inbound/outbound call agent intake 300-400 phone calls utilizing telephones, e-mail and web browsers
- Adhere to the Title 13/Hippa law for maintaining confidentiality of all Census data. Follow regulations and policies of the healthcare programs
Cocktail Server/ Bartender
Hard Rock Hotel
08.2016 - 08.2019
- ID correctly, make and serve cocktails, beer, liquor, wine and beverages for 300 plus Guest during shift
- Charge them using the pos system with credit cards, chips or membership cards
Security Officer- Overnight
BBT Center
08.2017 - 08.2018
- Perform foot patrol, security checkpoints for arena. Cctv/ X-ray/Hand wand/body search. Access control -Lost/found-safe deposit drops
- Monitor alarms for Florida Panthers Hockey Team-VIP escort for team or Entertainers to secure area or transport
Front Desk Hostess/Receptionist
The Polo Club of Boca Raton
08.2015 - 08.2016
- Take and process togo/catering orders and deliver. Direct to dining tables. Reservations
- Answer questions/concerns. Address allergies to Chef/kitchen staff
Part Time Sales Associate/Keyholder
Michael Kors
02.2013 - 12.2015
- Meet and exceed retail sales quotas, build clientele. Personal stylist, jewelry & accessories
Front Desk Receptionist/Office Assistant
Coral Springs Automall
06.2015 - 11.2015
- Greet all customers in the showroom. Answer switchboard. Cashier for bodyshop
- Set appointments & assist w/ BDC dept. Assist with warranty/leasing paperwork
Customer Service Accounts Rep-Contracted
City of Hollywood Water Dept
01.2014 - 12.2014
- Open and close 300+ water accounts for business and residential consumer. Debt collection, prepare payment arrangements. Accounts receivable & payable. Reconcile billing ledgars
Docket Clerk/Customer Service Representative
Broward County Courthouse
02.2012 - 02.2013
- Prepare 400+ dockets, jury trials and payment arrangements for court
- Review and prepare dockets for traffic misdemeanor court
- Organize, file, and mail court notices, motions, court dockets for Judge. Provide customer service for public. Liaison for attorneys.
- Set appointments and hearings, calendar calls and with time sensitive deadlines
Clerical Specialist Representative
Glades Utility Authority
08.2010 - 08.2011
- Cashier, open, transfer, and close accounts for water department
- Assist and handle questions for irate customers concerning water bill
- Open, close and responsible for safe deposits daily
- Reconcile and balance cash ledgers
Sales Associate / Asst. Manager
Security Self Storage
10.2008 - 08.2010
- Assist property manager with all daily administrative and sales of storage units. Bank/Safe Deposits and outside business marketing daily. Monitor property
Private Air Concierge/Front Customer Service
Signature Flight Support
10.2006 - 10.2008
- Register and process car rentals, hotel, and food reservations. Dispatch to flight crew on radio
- Process travel and fuel billing charges
- Go to fuel farm collect readings, tug/tow aircraft, assist with luggage
- Greet V.I.P's, guests, flight crew and employees upon arrival/ departure
Warehouse Associate
Walgreen's Distribution - FCJL
01.2006 - 01.2007
- Pharmacy picker and bulk picker. Work in candy isle/ soda selecting 70lbs alone daily
- Forklift/palletjack/shipping/receiving
911 Emergency Dispatcher
City of Riviera Beach Police/Fire Rescue
01.2005 - 06.2006
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
G.E.D. - Medical Office Support/ Billing
Earle C. Clements Job Corps Academy
Morganfield, KY06.2003
Skills
- 14 years dealing with the public & providing superior customer service to demanding clients
- All Microsoft and windows programs
- 5 years sales, marketing
- Can work fast paced, detailed with accuracy
- CWPM 50
- Cash handling credit cards, bank deposits
- Polo Club Hostess of the Month October 2015 Award
- Bartender Certified
- Security D& G license
- Crowd control certified
- Twic license
- Active Shooter certified
- Airport Sida certificate
- Action terminology
- Ncic/Fcic Certificate
- Emergency Dispatch Communicator Certificate
Personal Information
Willing To Relocate: Anywhere
Timeline
Bartender
Playmates Gentlemens Club
01.2022 - 02.2024
Aviation Security Officer
Andy Frain Services
01.2021 - 01.2022
Inbound/Outbound CSR Agent
Maximus Call Center
02.2020 - 12.2020
Security Officer- Overnight
BBT Center
08.2017 - 08.2018
Cocktail Server/ Bartender
Hard Rock Hotel
08.2016 - 08.2019
Front Desk Hostess/Receptionist
The Polo Club of Boca Raton
08.2015 - 08.2016
Front Desk Receptionist/Office Assistant
Coral Springs Automall
06.2015 - 11.2015
Customer Service Accounts Rep-Contracted
City of Hollywood Water Dept
01.2014 - 12.2014
Part Time Sales Associate/Keyholder
Michael Kors
02.2013 - 12.2015
Docket Clerk/Customer Service Representative
Broward County Courthouse
02.2012 - 02.2013
Clerical Specialist Representative
Glades Utility Authority
08.2010 - 08.2011
Sales Associate / Asst. Manager
Security Self Storage
10.2008 - 08.2010
Private Air Concierge/Front Customer Service
Signature Flight Support
10.2006 - 10.2008
Warehouse Associate
Walgreen's Distribution - FCJL
01.2006 - 01.2007
911 Emergency Dispatcher
City of Riviera Beach Police/Fire Rescue
01.2005 - 06.2006
G.E.D. - Medical Office Support/ Billing
Earle C. Clements Job Corps Academy